Service Design Lead Banking

VAM Systems; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

An innovative tech company in the UAE is seeking a Service Design Lead to guide cross-channel service projects from discovery to delivery. The ideal candidate will have 4–8 years of experience in service design and must be proficient in tools such as Figma and Adobe Creative Suite. A strong portfolio is essential to showcase previous service design outcomes. This is an exciting opportunity to contribute significantly to service improvement initiatives in a dynamic organization.

Qualifications

• 4–8 years of experience in service design or related fields.
• Experience leading complex, cross‑channel service projects.
• Strong portfolio showcasing service design outcomes.

Responsibilities

• Lead service design projects from discovery to delivery.
• Conduct user research, service prototyping, and usability testing.

Skills

Service design expertise

Journey mapping skills

Stakeholder engagement

Proficiency in Figma

Proficiency in Miro

Proficiency in Adobe Creative Suite

Understanding of service design systems

Experience with Agile methodologies

Education

Bachelor’s degree in Design, Service Design, HCI

Master’s degree (preferred)

Tools

Figma

Miro

Adobe Creative Suite

Job description

Company Description

Job Description

We are currently looking for a Service Design Lead for our UAE operations with the following terms & conditions.

Skills

• Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
• Skilled in facilitation, co-creation, and stakeholder engagement.
• Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
• Strong understanding of service design systems and frameworks.
• Familiarity with Agile and cross‑functional service development.
• Experience conducting user research, service prototyping, and usability testing.

Experience

• 4–8 years of experience in service design or related fields.
• Experience leading complex, cross‑channel service projects from discovery to delivery.
• Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
• Prior experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.

Additional Information

Terms and conditions:

Joining time frame: maximum 4 weeks