Floor Supervisor

The Butcher Shop & Grill; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality group in Abu Dhabi is seeking an experienced Floor Supervisor to manage staff and ensure exceptional customer service. Responsibilities include overseeing operations, handling customer payments, and conducting monthly inventory. Ideal candidates will have a Technical Degree in Food and Beverage or Hospitality Management plus 3-4 years of F&B experience, with at least 1 year in a supervisory role. This role emphasizes teamwork and customer satisfaction.

Qualifications

• 3 - 4 years of experience in F&B operations, including 1 year in a supervisory role.

Responsibilities

• Handle customers' bill payments and address complaints.
• Oversee staff work and adherence to preparation techniques.
• Participate in achieving organizational goals and brand targets.
• Greet customers, assist with menu selection, and ensure satisfaction.
• Help with monthly inventory for brand equipment.
• Ensure proper uniform and hygiene cleanliness.
• Plan and assign tasks, set deadlines, and monitor results.

Skills

Teamwork

Commercial Understanding

Customer Focus

Decision Making

Initiative

Developing and Motivating Others

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

Job Description - Floor Supervisor (FLO000035)

Floor Supervisor (

Job Number:

FLO000035 )

Description

• Handle customers' bill payments and deal with any compaints
• Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
• Participate in achieving the organization’s goals the set targets of the brand and ensure proper implementation of the SOP
• Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
• Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines
• Help in conducting the monthly inventory for all brand equipment
• Ensure proper uniform and personal hygiene cleanliness at all times
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team's request to hierarchy

Qualifications

• Technical Degree in Food and Beverage or Hospitality Management
• 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
• Teamwork: level 2
• Commercial Understanding: level 2
• Customer Focus: level 3
• Decision Making: level 1
• Initiative: level 3
• Developing and Motivating Others: level 3