Restaurant Floor Lead: Team Captain & Customer Experience

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a Floor Supervisor to manage operations and ensure customer satisfaction. The ideal candidate should have a Technical Degree in Food and Beverage or Hospitality Management and 3-4 years of related experience, with at least 1 year in a supervisory role. Responsibilities include overseeing staff, handling customer interactions, and participating in inventory and operational procedures. Competitive compensation and growth opportunities are offered.

Qualifications

• Minimum 3-4 years of experience in F&B operations, including 1 year in a supervisory role.

Responsibilities

• Handle customers' bill payments and complaints.
• Oversee staff work and adherence to preparation techniques.
• Participate in achieving organizational goals.
• Greet customers, assist with menu selection, ensure satisfaction.
• Ensure proper respect of norms during opening and closing procedures.
• Conduct monthly inventory.
• Maintain uniform and hygiene cleanliness.
• Plan tasks, set deadlines, monitor results, and provide training.

Skills

Teamwork

Commercial Understanding

Customer Focus

Decision Making

Initiative

Developing and Motivating Others

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

A leading hospitality brand in Dubai is seeking a Floor Supervisor to manage operations and ensure customer satisfaction. The ideal candidate should have a Technical Degree in Food and Beverage or Hospitality Management and 3-4 years of related experience, with at least 1 year in a supervisory role. Responsibilities include overseeing staff, handling customer interactions, and participating in inventory and operational procedures. Competitive compensation and growth opportunities are offered.