Banking Service Design Lead — Experience Strategy

VAM Systems; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

An innovative tech company in the UAE is seeking a Service Design Lead to guide cross-channel service projects from discovery to delivery. The ideal candidate will have 4–8 years of experience in service design and must be proficient in tools such as Figma and Adobe Creative Suite. A strong portfolio is essential to showcase previous service design outcomes. This is an exciting opportunity to contribute significantly to service improvement initiatives in a dynamic organization.

Qualifications

• 4–8 years of experience in service design or related fields.
• Experience leading complex, cross‑channel service projects.
• Strong portfolio showcasing service design outcomes.

Responsibilities

• Lead service design projects from discovery to delivery.
• Conduct user research, service prototyping, and usability testing.

Skills

Service design expertise

Journey mapping skills

Stakeholder engagement

Proficiency in Figma

Proficiency in Miro

Proficiency in Adobe Creative Suite

Understanding of service design systems

Experience with Agile methodologies

Education

Bachelor’s degree in Design, Service Design, HCI

Master’s degree (preferred)

Tools

Figma

Miro

Adobe Creative Suite

Job description

An innovative tech company in the UAE is seeking a Service Design Lead to guide cross-channel service projects from discovery to delivery. The ideal candidate will have 4–8 years of experience in service design and must be proficient in tools such as Figma and Adobe Creative Suite. A strong portfolio is essential to showcase previous service design outcomes. This is an exciting opportunity to contribute significantly to service improvement initiatives in a dynamic organization.