Service Manager ofertas em United States

The Waiter Team Leader is responsible for leading the front‑of‑house service team to deliver exceptional guest experiences in line with the brand’s standards. This role requires hands‑on service training and supervision of waitstaff and ensuring smooth floor operations during service hours.

• Lead daily shift briefings assigning sections and responsibilities to waitstaff.
• Ensure all FOH staff deliver professional friendly and attentive service at all times.
• Monitor guest satisfaction and handle complaints promptly and professionally.
• Assist in onboarding training and ongoing coaching of new and existing waiters.
• Supervise table setups, cleanliness and adherence to service protocols.
• Collaborate with kitchen and bar teams to ensure seamless service delivery.
• Assist with order taking and table service during peak periods.
• Maintain a high level of product knowledge (menu specials, diets, ingredients, allergens).
• Ensure POS transactions are correctly processed and cash handling procedures are followed.
• Conduct regular checks on team grooming, hygiene and uniform standards.
• Support management with inventory of service items and daily reports when needed.

• Minimum of 2 years of experience as a senior waiter or team leader in a high‑end restaurant.
• Strong leadership and interpersonal skills.
• Fluent in English; additional languages are a plus.
• Ability to multitask and work under pressure.
• Passion for hospitality and guest service.

• Competitive Salary: Based on experience and role responsibilities.
• Club Access: Full access to SEVEN Wellness Club facilities and classes.
• F&B Discount: 50% off all in‑house food and beverage items at The Dose by Silvena.
• Career Growth: Opportunities to grow across SEVEN's expanding group of brands.
• Supportive Culture: A team‑oriented environment that values initiative, professionalism and well‑being.