Floor Supervisor

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a Floor Supervisor to manage operations and ensure customer satisfaction. The ideal candidate should have a Technical Degree in Food and Beverage or Hospitality Management and 3-4 years of related experience, with at least 1 year in a supervisory role. Responsibilities include overseeing staff, handling customer interactions, and participating in inventory and operational procedures. Competitive compensation and growth opportunities are offered.

Qualifications

• Minimum 3-4 years of experience in F&B operations, including 1 year in a supervisory role.

Responsibilities

• Handle customers' bill payments and complaints.
• Oversee staff work and adherence to preparation techniques.
• Participate in achieving organizational goals.
• Greet customers, assist with menu selection, ensure satisfaction.
• Ensure proper respect of norms during opening and closing procedures.
• Conduct monthly inventory.
• Maintain uniform and hygiene cleanliness.
• Plan tasks, set deadlines, monitor results, and provide training.

Skills

Teamwork

Commercial Understanding

Customer Focus

Decision Making

Initiative

Developing and Motivating Others

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

Job Description - Floor Supervisor (FLO000059)

Job Number: FLO000059

Description

• Handle customers' bill payments and deal with any complaints
• Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
• Participate in achieving the organization’s goals the set targets of the brand and ensure proper implementation of the SOP
• Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
• Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines
• Help in conducting the monthly inventory for all brand equipment
• Ensure proper uniform and personal hygiene cleanliness at all times
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team's request to hierarchy

Qualifications

• Technical Degree in Food and Beverage or Hospitality Management
• 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
• Teamwork: level 2
• Commercial Understanding: level 3
• Customer Focus: level 3
• Decision Making: level 1
• Initiative: level 3
• Developing and Motivating Others: level 3