Floor Supervisor

Azadea Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the UAE seeks a Floor Supervisor to oversee staff and ensure customer satisfaction in a dynamic environment. The candidate should have a Technical Degree in Food and Beverage or Hospitality Management, alongside 3-4 years of experience in F&B operations, including supervisory responsibilities. This role includes managing payments, overseeing compliance with preparation techniques, and participating in operational goals. A commitment to cleanliness and teamwork is essential.

Qualifications

• 3 - 4 years of experience in F&B operations, at least 1 year in a supervisory role.

Responsibilities

• Handle customers' bill payments and deal with complaints.
• Oversee staff work and ensure adherence to preparation techniques.
• Participate in achieving organizational goals and targets.
• Greet customers, assist in menu selection, and ensure satisfaction.
• Participate in restaurant opening/closing procedures.
• Conduct monthly inventory for brand equipment.
• Ensure cleanliness of uniform and personal hygiene.
• Plan and assign tasks, set deadlines, and monitor results.

Skills

Teamwork

Commercial Understanding

Customer Focus

Decision Making

Initiative

Developing and Motivating Others

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

Job Description - Floor Supervisor (FLO000089)

Floor Supervisor (Job Number: FLO000089)

Description

• Handle customers' bill payments and deal with any complaints
• Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
• Participate in achieving the organization’s goals, the set targets of the brand and ensure proper implementation of the SOP
• Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
• Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines
• Help in conducting the monthly inventory for all brand equipment
• Ensure proper uniform and personal hygiene cleanliness at all times
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team's request to

Qualifications

• Technical Degree in Food and Beverage or Hospitality Management
• 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
• Teamwork: level 2
• Commercial Understanding: level 2
• Customer Focus: level 3
• Decision Making: level 1
• Initiative: level 3
• Developing and Motivating Others: level 3

Organization

Primary Location:

United Arab Emirates-UAE, Dubai, Mall Of The Emirates