Front Office Supervisor: Elevate Guest Experience

Accor Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Front Office Manager to oversee all front desk operations and enhance guest experiences. The ideal candidate will have a degree in tourism or hotel management, alongside 3-5 years of relevant experience and a focus on guest needs. Responsibilities include managing staff, greeting guests, and handling inquiries with professionalism. The position offers a unique opportunity to work in a dynamic and multicultural environment that celebrates hospitality.

Qualifications

• Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level.

Responsibilities

• Manage and supervise all tasks of staff for optimal guest satisfaction.
• Greet guests in a friendly manner and use their names.
• Perform check in, check out and room change procedures.
• Maintain cashier float and provide accurate daily reports.
• Attend to guest complaints and inquiries in a timely manner.

Skills

Good written and verbal communication skills in English

Ability to work cohesively with co-workers

Ability to focus attention on guest needs

Ability to promote positive relations with guests

Understanding of multi-cultural environments

Education

Degree from School for Tourism & Hotel Management

Job description

A leading hotel chain in Dubai is seeking a Front Office Manager to oversee all front desk operations and enhance guest experiences. The ideal candidate will have a degree in tourism or hotel management, alongside 3-5 years of relevant experience and a focus on guest needs. Responsibilities include managing staff, greeting guests, and handling inquiries with professionalism. The position offers a unique opportunity to work in a dynamic and multicultural environment that celebrates hospitality.