Front Office Supervisor

Accor Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Front Office Manager to oversee all front desk operations and enhance guest experiences. The ideal candidate will have a degree in tourism or hotel management, alongside 3-5 years of relevant experience and a focus on guest needs. Responsibilities include managing staff, greeting guests, and handling inquiries with professionalism. The position offers a unique opportunity to work in a dynamic and multicultural environment that celebrates hospitality.

Qualifications

• Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level.

Responsibilities

• Manage and supervise all tasks of staff for optimal guest satisfaction.
• Greet guests in a friendly manner and use their names.
• Perform check in, check out and room change procedures.
• Maintain cashier float and provide accurate daily reports.
• Attend to guest complaints and inquiries in a timely manner.

Skills

Good written and verbal communication skills in English

Ability to work cohesively with co-workers

Ability to focus attention on guest needs

Ability to promote positive relations with guests

Understanding of multi-cultural environments

Education

Degree from School for Tourism & Hotel Management

Job description

Company Description

SOFITEL DUBAI the obelisk

Sofitel Dubai the Obelisk scheduled to open in the first quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully‑fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state‑of‑the‑art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Front Office Manager and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

• Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
• Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity
• Register and room all arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests’ personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
• Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
• Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel Hotels
• Perform the audit balances and prepare all works for audit in an orderly fashion
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure that the front desk work area is kept clean and in an orderly state at all times
• Conducts shift briefings to communicate hotel activities and operational requirements
• Good written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgement with difficult guests
• Understanding and ability to work in a multi‑cultural environment

Qualifications

• Degree from School for Tourism & Hotel Management
• Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level