puestos de Customer Support Representative en Emiratos Árabes Unidos

NOTE: This is a FULLY remote role, but the candidate must be based in Dubai to collaborate with their team, peers, and customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based in Dubai.

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.

We are seeking a highly motivated Full-Cycle Sales Executive to join our team and drive our growth in the UAE market. We’re looking for driven, hungry sales professionals who are keen to make an impact with their work and own the entire sales process from prospecting to closing.

As a Full-Cycle Sales Executive, you will be responsible for managing the entire sales cycle. You will identify and qualify new business opportunities, conduct compelling product demonstrations, negotiate terms, and close deals to achieve and exceed your sales targets. This role requires a strategic approach to building a robust sales pipeline while also fostering strong relationships with prospective clients to ensure their successful transition to becoming a Hostaway customer.

• Research and identify potential clients and key decision-makers within target industries and accounts in the UAE market.

• Conduct outbound prospecting activities, including cold calling, email outreach, and social selling, to build a strong pipeline of qualified leads.

• Engage with prospects to understand their business needs, challenges, and objectives, and effectively communicate the value proposition of our products/services through personalized demonstrations and presentations.

• Manage the entire sales process from initial contact to contract negotiation and closing deals.

• Collaborate closely with the wider sales team to develop and execute strategic sales plans.

• Maintain accurate and up-to-date records of all sales activities and pipeline status in the CRM system.

• Work closely with marketing to provide feedback on lead quality and campaign effectiveness, and leverage marketing materials to support sales efforts.

• Meet and exceed monthly/quarterly sales quotas and revenue targets.

• Build and maintain strong, long-lasting customer relationships.

• Proven Full-Cycle Sales Experience: Demonstrable experience in a full-cycle B2B SaaS sales role, with a strong preference for candidates who have specifically sold into the UAE market.

• Track Record of Achievement: A consistent history of meeting and exceeding sales quotas and revenue targets.

• End-to-End Sales Proficiency: Mastery of the entire sales process, including strong prospecting and cold calling, conducting compelling product demonstrations, effective negotiation, and closing new business.

• Self-Sufficient & Driven: A highly motivated self-starter with a proactive, entrepreneurial mindset who can manage their pipeline and activities with autonomy in a remote environment.

• Exceptional Communication: Fluent in English (written and verbal) with excellent interpersonal skills and the ability to build rapport and articulate value propositions clearly.

• Organizational Prowess: Excellent organizational skills and attention to detail, with the proven ability to manage multiple opportunities and priorities simultaneously.

• Tech-Savvy: Proficiency using CRM systems (e.g., HubSpot) for pipeline management and forecasting is required. Experience with sales engagement tools (e.g., Outreach, SalesLoft) is a strong plus.

• Collaborative Spirit: A team player with the ability to collaborate effectively with cross-functional departments like Marketing and Customer Success.

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.

• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).

• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.

• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.

• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.

• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.

• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.

• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.