Customer Support Representative jobs in United Arab Emirates

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role:

The Sales Associate is responsible for generating sales and delivering a positive customer experience while handling various operational duties assigned by the store management team

What You Will Do

• Meet or exceed weekly sales targets through proactive customer engagement.
• Create a welcoming environment with an energetic and friendly approach.
• Provide customers with relevant product information to assist them in their purchase decisions.
• Offer additional products to enhance the shopping experience and drive sales.
• Provide quality service in the fitting rooms and maintain cash wrap cleanliness.
• Ensure efficient service at the cash wrap, including offering gift cards and capturing customer information.
• Sincerely thank customers for shopping and invite them to return

Store Standards & Housekeeping

• Maintain a sparkling clean and organized store environment.
• Follow Al-Futtaim policies and procedures 100%.
• Perform housekeeping duties as required to uphold store standards.
• Assist in visual presentation tasks to enhance the shopping experience.
• Participate in and attend all store meetings and related functions

Operations & Inventory Management

• Participate in all store inventories to maintain stock accuracy.
• Adhere to stock loss prevention measures.
• Complete operational duties assigned by store management, including cash handling and restocking

People & Teamwork

• Work collaboratively with peers and management to achieve store objectives.
• Exhibit a positive attitude towards the brand and merchandise.
• Be flexible with scheduling and adapt to business needs

Compliance & Safety

• Follow company policies and procedures to ensure compliance.
• Maintain a safe working environment by adhering to store safety protocols.
• Be physically fit to stand for extended periods and handle heavy lifting as required

Minimum Qualifications & Knowledge:

• High School Degre
• 1-2 years of retail sales experienc

Job-Specific Skills:

• Ability to lift stock as required
• Ability to stand for a minimum of 8 hour
• An eye for fashion trends
• Friendly and engaging personality
• Team-oriented and cooperativ

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.