It Support Engineer jobs in United Arab Emirates
Field IT Support Engineer L2
Burhani
Senior IT Support Engineer (Outsource)
ADIB
Senior IT Support Engineer
Nationwide Middle East Properties LLC
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edara
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Talent Flow Partners
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VAM Systems
Field IT Support Engineer L2
Job summary
A technology company in Dubai is seeking an IT Support Specialist to deliver exceptional onsite and remote support to customers. The ideal candidate will have strong technical expertise and communication skills, with experience in troubleshooting and resolving IT-related issues. A proactive approach and a passion for IT are essential. This full-time role requires the ability to document and escalate issues promptly while maintaining high customer service standards.
Qualifications
- Good communication skills and ability to resolve IT related issues promptly.
- Proactive and quick learner with passion for IT.
- Knowledge of existing and new products and services.
Responsibilities
- Provide onsite & remote support to customers with high customer service quality.
- Research, resolve and respond to customer issues via various channels.
- Document technical issues within support incidents.
- Coordinate with different company divisions to resolve customer issues.
Skills
Candidate should be good in communication and be able to resolve IT related issue as soon as possible. He should be proactive and quick learner and should have passion for IT.
Provide onsite & remote support to customers with a high degree of customer service quality and technical expertise.
Immediate escalation of advancedlevel cases to L2 L3 team
Research resolve and respond to customer issues / support cases received via telephone email and web portal in accordance with company quality standards.
Clearly document technical issues within support incidents.
Evaluation of issues and resolutions for contribution to the Technical Support Knowledgebase.
Provide timely followup to user questions according to established SLAs.
Use common sense logic instructions preestablished guidelines and the knowledgebase to perform the function of the job.
Acquire and maintain knowledge of existing and new products and services in order to provide accurate and efficient customer support.
Clearly communicate issue status to customers in accordance with defined SLAs.
Take on a leadership position in resolving customer issues by coordinating with different company divisions.
Listen attentively to the customer ask probing questions determine minimum data set of information required analyze information and synthesize it into a resolution plan.
- Active Directory
- Technical Documentation
- Windows
- On‑Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- Hardware
- Technical Support
- UNIX
Employment Type: Full‑Time
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.