It Support Engineer jobs in United Arab Emirates
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ADIB Group
Discover more opportunities than anywhere else. Find more jobs nowI.T Support Engineer
Abu Dhabi Branch
IT Support Engineer
Marine Capabilities ( Marcap LLC)
IT Support Engineer
Marine Capabilities ( Marcap LLC)
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Senior IT Support Engineer
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IT Support Engineer
Job summary
A technology services company in Abu Dhabi is looking for an IT Support Engineer to deliver technical support and ensure IT systems operate seamlessly. Responsibilities include acting as the first contact for user assistance, maintaining computer systems, and troubleshooting. Candidates should have a Bachelor's degree in IT or related field with extensive experience in IT support, strong communication skills, and familiarity with IT security practices. This role is an excellent opportunity for proactive IT professionals.
Qualifications
- Minimum of 3 years experience in a similar IT support role within the UAE.
- Strong knowledge of computer systems, networks, and software applications.
- Proven experience as an IT Support Engineer or similar role.
Responsibilities
- Act as the first point of contact (Helpdesk) for users seeking technical assistance.
- Ensure optimal performance of computer systems to maximize user productivity.
- Monitor and maintain IT infrastructure including computer systems and networks.
Skills
Education
Tools
Marine Capabilities (Marcap) LLC is seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the seamless operation of IT systems and networks within the organization.
- Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email.
- Ensure optimal performance of computer systems and maximize user productivity.
- Install and configure computer hardware operating systems and software applications.
- Monitor and maintain IT infrastructure including computer systems and networks.
- Demonstrate proficiency in Microsoft Office 365 Suite (Outlook Word Excel PowerPoint).
- Assess technical issues and determine the most effective solutions based on available information.
- Perform remote troubleshooting using diagnostic tools and techniques.
- Escalate unresolved issues to higher‑level support teams as necessary.
- Provide timely and accurate updates on the status of IT support tickets.
- Document incidents resolutions and system events in detailed logs.
- Follow up on open tickets and ensure all updates are properly recorded.
- Maintain scheduled backups and ensure secure storage of backup.
If you are a proactive IT professional with a passion for solving technical challenges and supporting users we encourage you to apply!
Bachelors degree in Information Technology Computer Science or a related field
Minimum of 3 years experience in a similar IT support role within the UAE
Proven experience as an IT Support Engineer or similar role
Strong knowledge of computer systems networks and software applications
Experience with troubleshooting hardware and software issues
Familiarity with IT security best practices and standards
Excellent communication and customer service skills
Ability to work independently and manage multiple tasks effectively
Relevant technical certifications (e.g. CompTIA Cisco) are a plus
Willingness to learn and adapt to new technologies
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.