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Jobs at Boeing in United Arab Emirates

Senior Customer Success Management Specialist

Boeing

Dubai
On-site
AED 330,000 - 441,000
4 days ago
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Regional Director, Government Relations (MENA)

Boeing

Dubai
On-site
AED 440,000 - 588,000
4 days ago
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Senior SaaS Customer Success Leader - Aviation (Dubai)

Boeing

Dubai
Hybrid
AED 330,000 - 441,000
5 days ago
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Regional Director, Government Relations — MENA Spectrum

Boeing

Dubai
On-site
AED 440,000 - 588,000
5 days ago
Be an early applicant

Executive Sales Director, Middle East Region

Boeing

Dubai
On-site
AED 200,000 - 300,000
26 days ago
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Global Engagement Pilot and Flight Operations Representative (Central Asia)

Boeing

Dubai
On-site
AED 150,000 - 250,000
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Senior Customer Success Management Specialist
Boeing
Dubai
On-site
AED 330,000 - 441,000
Full time
5 days ago
Be an early applicant

Job summary

A leading aviation solutions company is seeking a Senior Customer Success Management Specialist in Dubai. The role involves ensuring smooth solution deployment, fostering client relationships, and enhancing customer success metrics. Candidates should have at least 5 years of experience in a SaaS customer success role and strong communication skills. This hybrid position offers benefits determined at the local level.

Qualifications

  • 5 years of experience in a customer success role within a SaaS environment.
  • Ability to align customers' business processes with product capabilities.
  • Exceptional communication and presentation skills.

Responsibilities

  • Reporting and escalating client successes and issues.
  • Build strong business relationships with key stakeholders.
  • Assist the team in measuring customer value.

Skills

Customer management negotiation
Conflict resolution
Exceptional communication skills
Relationship-building

Education

Bachelor's degree or equivalent
Job description
Senior Customer Success Management Specialist

Company: Jeppesen Sanderson Inc

The Boeing Global Services Tech Operations Services & Support organization is currently looking for a Senior Customer Success Management Specialist to join our team. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency.

This position will focus on supporting the Tech Operations Customer Success Management Specialist has the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers starting at contract signature through go-live success.

A successful candidate will understand the importance of collaboration as this position will require working directly with both the Product Management Team Sales Software Development Delivery Services and our international customer base.

The selected candidate will be based in Dubai UAE depends on their work eligibility.

Position Responsibilities
  • Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues
  • Build strong business relationships with all key stakeholders including users and business owners
  • Assist the team in measuring customer value by correlating adoption metrics with customer KPIs
  • Maintain a 360-degree view of overall customer health ongoing engagements and issues.
  • Understand and help the team mitigate churn and drive recurring revenue growth
  • Foster internal partnerships with Go to Market team (e.g. Sales Directors Solution Architects Services Leads Field Service Representatives Engagement Managers and Solution Consultants) for assigned accounts.
  • When necessary - Participate in Quarterly Business Review activities driven by the Services Leader and Sales Director
  • Periodic reports and updates for key executives
  • Offer customer/market feedback to Boeings offer managers services offer managers and product managers
  • Previous experience in airline operations and a solid understanding of aviation concepts (with proven background in client management)
  • Previous experience in a customer success role within a SaaS environment
  • Ability to align customers business processes with product capabilities.
  • Expertise in management negotiation and conflict resolution.
Basic Qualifications (Required Skills/Experience)
  • 5 years of experience in a customer success role within a SaaS environment.
  • Ability to align customers business processes with product capabilities.
  • Ability to interface between technical and non-technical stakeholders.
  • Expertise in customer management negotiation and conflict resolution.
  • Exceptional communication presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives.
  • Experience using or applying metrics to measure performance to ensure high quality delivery.
  • Ability to work across time zones with a globally dispersed team.
Preferred Qualifications (Desired Skills/Experience)
  • 7 years previous experience in a customer success role within a SaaS environment.
  • Previous experience in airline maintenance operations and a solid understanding of aviation concepts.
  • Previous experience in international business and/or multi-cultural environments.
  • Fluency in multiple languages.
Typical Education & Experience

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years related work experience or an equivalent combination of education and experience (e.g. Master4 years related work experience 10 years related work experience etc.).

Relocation

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Other Job-related Information
  • This position is a hybrid position. This is at the hiring teams discretion and could potentially change in the future.
  • This vacancy is for an international locally hired position in Dubai UAE or Dublin Ireland.
  • Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable local law. Employment is subject to the candidates ability to satisfy all labor and immigration formalities.
Language Requirements

Not Applicable

Education

Not Applicable

Relocation Assistance

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position does not require a Security Clearance.

Visa Sponsorship

Employer willing to sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift

Not a Shift Worker (United Arab Emirates)

Required Experience

Senior IC

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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