Receptionist jobs in United States

At Hilton Dubai Palm Jumeirah, a Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

As a Receptionist, you will:

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures as required.
• Keep the Front Office Manager and Reception Supervisors informed of relevant guest feedback and departmental updates.
• Demonstrate high levels of customer service at all times.
• Attend training courses as required and assist with Night Team training and development.
• Maintain knowledge of hotel room categories, rates, packages, promotions, and general hotel information.
• Maximize room occupancy and promote hotel services through up-selling techniques.
• Follow proper procedures for accepting foreign currencies, credit cards, and cash, in line with hotel policy.
• Comply with hotel security, fire regulations, and health and safety laws.
• Operate front of house equipment and property management systems according to policies and procedures.
• Follow brand standards and assist other departments when necessary.

What are we looking for?

Ideal candidates will:

• Have previous experience in a customer-focused role.
• Possess a high school certificate or equivalent.
• Demonstrate a positive attitude and strong communication skills.
• Be committed to delivering excellent customer service.
• Be able to work independently and as part of a team.
• Have competent IT skills.

It is advantageous if candidates have experience in cash handling.

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service and amenities to travelers worldwide. Our team is dedicated to creating remarkable hospitality experiences every day. Join us and be part of a team that values warmth, service, and excellence.