Account Manager

Veolia Environnement SA; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading environmental services company in the UAE is looking for a Sales and Account Manager. The successful candidate will increase revenue by managing and building strong customer relationships, overseeing the sales cycle for transactional clients, and ensuring that customer needs are met effectively. Candidates should have at least 2 years of experience in sales within the region, preferably within the waste management sector, along with a relevant educational background. Proficiency in Salesforce and excellent communication skills are essential for this role.

Qualifications

• Minimum 2 years of Sales & Account Management experience in UAE, preferably in waste management or related sectors.
• Ability to create new reports and tools for management use.
• Good command of written and spoken English is essential.

Responsibilities

• Increase revenue from transactional clients by selling Veolia products.
• Manage customer accounts, including contracts to maximize profit.
• Build strong customer relationships to retain clients.

Skills

Sales negotiation

Customer relationship management

Market intelligence

Analytical skills

Fluent in English

Proficiency in Google Suite

Proficiency in Microsoft Office

Education

Relevant educational qualification

Tools

Salesforce

Job description

Main Accountabilities

• Increase revenue from transactional clients by actively approaching and selling Veolia standard products and services.
• Proactively identify and sell Veolia products and services to customers in accordance with company policy and manage the entire sales cycle for transactional clients.
• Operate as the lead point of contact for all matters specific to the assigned portfolio.
• Oversee customer account management, including negotiating contracts and agreements to maximise profit and positive customer experience.
• Build and maintain strong, long‑lasting customer relationships to retain clients and grow revenue and profitability in the assigned portfolio.
• Identify and approach potential new clients from the medium and large segment.
• Manage the entire life cycle of the customers in the assigned portfolio.
• Ensure timely and successful delivery of Veolia solutions according to customer needs and objectives.
• Forecast and track account metrics (e.g., annual forecasts, quarterly sales reports).
• Manage all customer‑related information through Veolia CRM systems (Salesforce).
• Establish a deep understanding of the assigned portfolio and individual customers’ opportunities, buying behaviour, decision‑making patterns.
• Gather market intelligence for effective decision making.
• Maintain the sales pipeline with regular updates, ensuring 100% accuracy for effective forecasting.
• Create vendor registration details (new customers).
• Authorities will be discussed during the initial induction process with the HOD and communicated as per organisational standards and policies.

Job Objectives & Key Performance Indicators

• Retain revenue & clients as per the targets set by Veolia.
• Generate additional revenue from existing clients through upselling & cross‑selling as per set targets.
• Generate new revenue from new clients as per Veolia set targets.
• Manage the profit margin on the assigned clients as per Veolia targets.
• Manage the DSO (Day Sales Outstanding) for the assigned portfolio.

Other Mandatory Requirements

• Ensure that reporting is performed promptly and accurately.
• Organise soft & hard files with a focus on digitalisation.
• Update reports within the specified time.
• Produce requested reports when required by the Line Manager.
• Ensure all tasks are updated and recorded using the digital tools for reporting.
• Ability to adapt to changes in the work environment.
• Maximum flexibility due to the nature of work and work environment.
• Ability to work effectively in a multicultural team environment.
• Excellent interpersonal and conflict‑handling skills.
• Advanced proficiency in Google Suite, MS Office and related apps.
• Must be proficient in Google Sheets / Microsoft Excel.
• Must have extensive knowledge and experience with CRMs.
• Understand, implement and follow the QHSE policy.
• Report any HSE incident immediately as per VESE HSE procedures.
• Implement and coordinate QHSE procedures onsite.

Qualifications

• Hold a relevant educational qualification from a well‑recognised and reputable academic institution fit for the required job function.
• Minimum 2 years of Sales & Account Management experience in UAE, preferably in waste management or related sectors.

Technical Skills

• Excellent planning and organising skills.
• Excellent workload and time management.
• Excellent report‑writing skills with attention to detail, accuracy and good use of English and technical terminology.
• Able to create new reports and tools for use by employees and management.

Language Skills

• A good command of written and spoken English is a must.
• Good command of Hindi/Urdu/Arabic is an advantage.

Interpersonal Skills

• Excellent analytical and reporting skills.
• UAE valid light vehicle driving license is a must.
• Innovative and continuous improvement mindset.
• Effective problem identification, problem‑solving and improvement implementation.
• Exemplary communication ability to think strategically, make effective decisions, plan and prioritise a substantial workload, exhibit analytical capabilities, multicultural communication skills and team integrity with a strong work ethic built on teamwork. This position preferably has a contract administration and negotiation background and is good at handling multiple clients.

Personal Attributes Requisite / Preferred

• Ability to adapt to changes in the work environment.
• Maximum flexibility due to the nature of work and work environment.
• Ability to work effectively in a multicultural team environment.
• Excellent interpersonal and conflict‑handling skills.

Additional Information

This job description outlines the general responsibilities and qualifications for a C&I design engineer. Specific duties and requirements may vary depending on the employer project size and type of construction involved.

Exemplary behaviour promoting security, safety, ethics and continuous improvement is the prime responsibility of all Veolia employees at all times during their employment period.

Safety

Complying with the safety procedures including wearing Personal Protective Equipment (PPEs) as and when required is compulsory for all employees. Promoting a safe behaviour culture, participating in toolbox talks and reporting incidents and near misses are non‑negotiable principles to ensure the safety of all employees.

Security

The Near & Middle East comprises multiple countries with complex political situations which can generate some security risks for employees and their relatives. Appropriate behaviour in line with the local habits and culture is required along with strict compliance on security procedures when traveling to a country that has a certain level of risk as published by Veolia from time to time.

Cyber Security

An employee can expose himself or the company to significant risk by not complying with the Company cyber security policy. Cyber Security is at the heart of the IT strategy with the SATAWAD (Safe AnyTime AnyWhere Any Device) strategy for which the commitment and compliance of each employee is key.

Ethics

The Veolia code of conduct applies to all employees and must be applied and adhered to in general and during interaction with other stakeholders to foster and maintain exemplary relations and to inspire trust for long‑term and fruitful relationships.

Continuous Improvement

Being a world leader in sustainability and environmental services brings high expectations from clients, partners and customers. Such expectations can only be fulfilled by embracing the concept of continuous improvement. Every employee is encouraged to strive towards efficiency, reduce impact on the environment and to contribute towards the wellbeing of society in order to strengthen our position as a global leader.

Inclusivity and Diversity

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

The preceding description is not designed to be a complete or exhaustive list of all duties and responsibilities that will be carried out by the selected candidate.

Veolia Middle East does not and shall not discriminate in any form in its recruitment processes.

Remote Work

No

Employment Type

Fulltime