Customer Service Representative jobs in United Arab Emirates

As part of the MENAT Commercial team we are looking for Digital Grid Sales Manager for MENAT region.

GridBeats GE Vernovas innovative portfolio of software-defined automation solutions designed for grid digitalization. The ideal candidate will possess a strong background in Distribution Automation Digital Substations and cyber security which are parts of Gridbeats portfolio. This role requires a good understanding of power sector challenges and software solutions to optimize grid performance reliability and security.

• Deliver major business goals for the portfolio incl. financial metrics: orders CCM% market share objectives.
• Develop drive and implement a comprehensive sales strategy go to market strategy and value proposition for Distribution Automation Digital Substation and Cyber security solutions across the MENAT region.
• Identify and engage with key stakeholders in utilities grid operators and industrial clients to promote digital substation and Cyber security offerings.
• Provide technical insights to customers tailoring solutions to meet their specific grid optimization and security needs.
• Collaborate with internal teams including engineering and marketing to align sales strategies.
• Manage the entire sales cycle from lead generation to contract closure ensuring customer satisfaction and long-term relationships.
• Understand customer processes touch points objective & impacts.
• Drive forecast risks and opportunities.
• Build strategy to win the large GA deals within the region leverage the broader organization: Sales directors KAM and Sales Manager in each country.
• Provide Input to the Market Sizing exercise analysis of gaps and PL NPI Plan.

• Educational Background: Bachelors degree in engineering in related filed.
• Industry Knowledge: Strong understanding of power transmission distribution and the digitalization of grid operations.
• Technical Expertise: Distribution Automation Digital Substation OT cyber security Solutions.
• Sales & Business Acumen: 7-10 years of experience in Digital Solutions /Power systems/Automation (last 3-5 years Sales experience) proven track record in complex sales client engagement and deal closure.
• Analytical & Problem-Solving Skills: Ability to understand customer pain points and provide tailored digital solutions that address their needs.
• Communication & Negotiation: Presentation relationship-building and negotiation skills.
• CRM Proficiency: Knowledge of Salesforce CRM for managing leads pipeline tracking and customer interactions is an added advantage.
• language: English

• Arabic French is plus.
• Masters in engineering or MBA is plus
• Excellent written/oral communication and interpersonal skills customer focused enthusiastic.
• Familiarity with the MENAT energy market landscape regulatory environment and key industry players
• Willingness and ability to travel >40% of the time
• Demonstrated ability to analyze and resolve problems.

Relocation Assistance Provided: No

Required Experience: Manager