Customer Service Representative jobs in United Arab Emirates

Position Summary:

The St. Regis Downtown Dubai is seeking a dynamic and results-oriented Sales Manager with proven expertise in the Consortia Corporate and MICE segments. This role is integral to driving business across key high-value segments while also providing leadership and strategic guidance to junior colleagues. The ideal candidate is a commercially driven professional with strong leadership skills luxury mindset and the ability to collaborate cross-functionally to ensure optimal revenue conversion.

Key Responsibilities:

Business Development & Account Management:

• Manage and grow a portfolio of top-producing corporate consortia and MICE accounts.
• Maximize revenue from luxury travel networks including Marriott STARS Traveller Made and AMEX FHR while maintaining strong agency relationships.
• Strategically source and develop new business opportunities in the local UK Europe and key feeder markets.
• Drive the RFP and contracting process for corporate accounts and travel management companies (TMCs) with the Director of Sales.
• Proactively identify potential MICE opportunities and generate leads in coordination with regional/global sales offices.

MICE Conversion & Collaboration:

• Work closely with the Events Booking Center (EBC) team to increase the lead conversion ensure timely responses and strongly support proposal follow-ups.
• Participate in joint site inspections and pre-conference planning meetings to ensure flawless execution.
• Monitor MICE pipeline and ensure alignment with group revenue targets and business mix in coordination with the Director of Sales.

Leadership & Team Development:

• Provide direction and mentorship to junior team members supporting them to align with departmental goals.
• Lead by example through strategic client engagement proactive planning and high standards of execution.

Reporting & Strategy:

• Prepare and analyze sales reports and assists in forecasting and pipeline reviews for strategic planning.
• Maintain accurate records of sales activities and client interactions in Opera S&C/Marriott CI/TY.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 3 years experience in the sales and marketing or related professional area.

OR

4-year bachelors degree in Business Administration Marketing Hotel and Restaurant Management or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated complementary and not duplicative.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.

Develops relationships within community to strengthen and expand customer base for sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Provides accurate complete and effective turnover to Event Management.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

Identifies new business to achieve personal and location revenue goals.

Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the location based on market conditions and location needs.

Gains understanding of the locations primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution.

Providing Exceptional Customer Service

Supports the companys service and relationship strategy driving customer loyalty by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Executes and supports the companys customer service standards.

Provides excellent customer service consistent with the daily service basics of the company.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager