Customer Service Representative jobs in United States

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be truly yourself. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

We are Heartists

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savour Life - We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them - and good for the world.

The Role

• Under the general guidance and supervision of the Cluster Director of Sales and Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
• To develop in conjunction with the Cluster Director of Sales & Marketing structures, a timely, achievable personal business plan.
• To drive, manage, and maintain robust positive relations with all travel trade key accounts and business partners of Accor and the hotel.
• Generates and maintains customers of travel trade segment through various sales activities (face-to-face sales calls, telephone calls, entertainment).
• Maintains a high level of exposure for the hotel through direct sales, telephone, and written communications.
• Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for comprehensive client servicing, achieving targets, and maximum productivity.
• Provides service that is sincere, warm, and enthusiastic, ensuring guests’ & colleagues’ satisfaction at all times.
• Familiarizes yourself with all guests and colleagues, and is committed to service excellence.
• Promotes efficiency, confidence, courtesy, and a high standard of social skills.
• Promotes and ensures good inter-departmental relations.
• Displays a pleasant manner and positive attitude at all times and promotes a good company image to guests and colleagues.
• Demonstrates pride in the workplace and personal appearance when representing the hotel, showing a high level of commitment.
• Maintains the highest standards of professionalism, ethics, and attitude towards all hotel guests, clients, and Heartists.
• Maintains professional business confidentiality.
• Adheres to Company and Hotel rules and regulations at all times.
• Flexible to adapt to sudden increases in working hours as per business needs.

Qualifications

• Proven experience as a Sales Manager, preferably in the hospitality industry.
• Strong understanding of F&B operations and Sales strategies.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with clients and stakeholders.
• Creative and strategic thinker with a proactive approach.
• Strong organizational and time management skills.
• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field.