Customer Service Representative jobs in United Arab Emirates

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history, glamour and stories which provide the perfect stage for our people, our Legends, to live our vision. Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity.

Wedding & Outside Catering Sales Manager

Permanent

Full time

• Competitive Salary Package
• Family Benefits
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance for self and the family
• Life Insurance for self
• Annual Flight Allowance for self and the family
• Education Support Allowance for children
• Housing Allowance
• Transportation Allowance
• Uniform provided by the Company with complimentary laundry

• You responsible for developing strong relationships within your assigned Social & Outside Catering segments to ensure our guests receive nothing but the best experience.
• You’ll also seek to increase production and revenue for the hotel in order to meet and exceed annual hotel budgets.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each day. As a Wedding & Outside Catering Sales Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
• Develop and grow weddings, birthdays, anniversaries and bespoke celebrations.
• Expand the hotel’s outside catering presence with creative high-touch experiences.
• Build strong relationships with HNWIs, wedding planners and event agencies.
• Work hand‑in‑hand with culinary, banquet and marketing teams to deliver extraordinary events.
• Represent the hotel as a true brand ambassador at luxury events and trade shows.
• Responsible for contracting social groups and events along with outside catering functions from start to finish according to client requirements.
• You’ll work in an organized and strategic manner analyzing business reports and data daily to keep updated with the business needs.

• Your distinct personality and genuine passion for hospitality, bringing warmth and professionalism to every interaction.
• 35 years of experience in luxury hotels or premium catering sales with a proven ability to deliver exceptional results.
• In‑depth knowledge of ultra‑luxury hotels, banqueting and outlet operations with a strong track record in social events and banqueting sales.
• Outstanding communication, negotiation and relationship‑building skills that inspire trust and create meaningful connections.
• A refined sense of service excellence, creativity and cultural awareness, always attuned to the needs of discerning guests.
• Polished presentation skills and the confidence to engage with high‑profile clients in a professional, approachable manner.

United Arab Emirates

Dubai

Manager