Automotive Service Advisor jobs in United Arab Emirates

Job summary

A diversified regional business in Dubai is seeking a Service Advisor to enhance customer experiences in the automotive sector. The ideal candidate will cultivate strong customer relationships, oversee service processes, and meet revenue goals while ensuring high satisfaction rates. Candidates should possess a relevant degree and 3-5 years of automotive experience, with strong customer handling skills and the ability to work with diverse teams. Proficiency in English is essential, with basic Arabic preferred.

Qualifications

• 3–5 years of experience in the automotive industry, preferably in a service role.
• Proven track record in customer engagement and revenue generation.

Responsibilities

• Build long-term relationships with customers to ensure loyalty and retention.
• Achieve monthly revenue targets by upselling services and managing discount control.
• Consult customers throughout the service process to ensure vehicles are fixed right the first time.
• Coordinate with the Production Team to provide timely vehicle progress updates to customers.
• Manage and resolve customer complaints effectively.