Call Center Agent jobs in United Arab Emirates

Work can be performed remotely from any country, no need to come to the UAE.

Required Tasks :

• Manage incoming and outgoing calls efficiently and in a timely manner.
• Follow up and respond to WhatsApp messages from clients quickly and effectively.
• Book appointments for clients and coordinate the schedule with the team to ensure services are provided on time.
• Follow call scripts and instructions to ensure a smooth customer experience.
• Accurately identify client needs, clarify available information, and offer appropriate solutions or alternatives.
• Present marketing offers for products and services when the opportunity arises.
• Build strong, long-lasting relationships with clients by collecting additional information such as email addresses or alternate phone numbers.
• Maintain accurate records of all conversations in the call center database in an organized and understandable manner.
• Participate in ongoing training sessions to continuously improve service quality and performance.
• Monitor the achievement of goals set for the customer service department to ensure the best customer experience.
• Collaborate with the team to ensure client needs are met and full satisfaction is achieved.
• Provide support in managing complaints and issues to ensure they are resolved quickly and efficiently.
• Language Skills : Excellent verbal and written communication skills in both Arabic and English
• Experience : Previous experience in customer support or call center roles is preferred
• Tech-savvy : Proficient in using communication platforms such as WhatsApp, CRM software, and basic office software (e.g., MS Office or Google Suite).
• Organizational Skills : Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Problem-solving Skills : Ability to identify client issues, offer suitable solutions, and escalate when necessary.
• Customer-oriented : A passion for helping others and delivering exceptional customer service.
• Flexibility : Ability to work remotely from any country and manage tasks independently.
• Attention to Detail : Accuracy in recording customer information and maintaining detailed records of interactions.
• Adaptability : Willingness to learn new systems and procedures, and adapt to changes in a fast-paced work environment.
• Team Player : Ability to collaborate with the team and ensure smooth operations while working remotely.
• Time Management : Ability to manage time effectively and meet deadlines for appointment scheduling and client follow-ups.