Call Center Agent

ADIB Group; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Ras al-Khaimah is seeking a Call Center Agent to drive performance through outbound and inbound calls. The ideal candidate will have excellent communication skills in both Arabic and English, demonstrate strong sales skills, and be courteous with customers. Responsibilities include handling calls per guidelines, explaining products, and achieving sales targets. Only UAE National candidates will be considered for this position.

Qualifications

• Polite and courteous when dealing with customers all the time.
• Must possess bilingual language skills in Arabic and English.
• Only UAE National candidates are considered for this role.

Responsibilities

• Handle inbound & outbound calls according to procedures.
• Explain products or services and answer customer questions.
• Meet or exceed daily, weekly, and monthly sales targets.

Skills

Communication Skills (Arabic/English)

Sales Skills

Customer Resolution Skills

Job description

Description

Role: Call Center Agent

Location: Ras-Al-Khaimah

Role Purpose: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

Key Accountabilities

• Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center.
• Proactively offer customer to register IVR and SMS service according to procedures and guidelines.
• Escalate customer queries and complaints as necessary.
• Follows up with customer via telephone or email following initial sales contact.
• Explain products or services and prices and answer all the customers questions.
• Polite and courteous when dealing with customers all the time.
• Obtain customer information such as name, address and reactions of prospects contacted enter orders into computers.
• Keep accurate data on all tasks performed as per defined format.
• Keep customer documents secured and filed accordingly.
• Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
• Meet or exceed the daily weekly and monthly sales targets set by the Management.
• Proactively cross sell and up sell the various bank products to customers or caller that qualify.
• Escalate hazard /potential risk immediately via the proper channels.
• Adherenceto all ADIB policies.

Specialist Skills / Technical Knowledge Required for this role:

Communication Skills bilingual language (Arabic/English) Sales Skills Customer Resolution skills.

Only UAE National candidates are considered for this role.

Required Experience:

Unclear Seniority