Real Estate Call Center Agent

Aqary Investement And Development; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading real estate company in Abu Dhabi is seeking an experienced Real Estate Call Center Agent. The ideal candidate will have at least 2 years of experience in the real estate sector, demonstrating proficiency in data entry and fluent communication skills in both Arabic and English. Responsibilities include managing client calls, providing project information, and assisting in property viewings. Familiarity with CRM software is preferred, and the role is crucial for client satisfaction and relationship management.

Qualifications

• Minimum of 2 years of experience as a Call Center Agent in the real estate sector.
• Deep understanding of local and off-plan real estate projects.
• Excellent verbal and written communication skills in both Arabic and English.

Responsibilities

• Handle inbound and outbound calls from clients interested in properties.
• Provide accurate information regarding projects including pricing and availability.
• Assist clients in scheduling property viewings and appointments.

Skills

Fluent in Arabic

Fluent in English

Data entry proficiency

Knowledge of local real estate projects

Tools

CRM systems

Call center software

Job description

We are seeking a proficient Real Estate Call Center Agent with a minimum of 2 years of experience in the real estate sector. The ideal candidate should possess in-depth knowledge of local and off-plan projects, demonstrate efficiency in data entry, and be fluent in both Arabic and English languages.

Qualifications

• Minimum of 2 years of experience as a Call Center Agent in the real estate sector.
• Deep understanding of local and off-plan real estate projects in the region.
• Proficiency in data entry and ability to maintain accurate records.
• Fluent in both Arabic and English languages with excellent verbal and written communication skills.
• Familiarity with CRM systems and call center software is preferred.

Requirements

• Handle inbound and outbound calls from clients interested in real estate properties.
• Provide accurate information regarding local and off-plan projects including pricing, availability and amenities.
• Assist clients in scheduling property viewings and appointments with real estate agents.
• Conduct follow-up calls to gather feedback and maintain client relationships.
• Perform data entry tasks accurately and efficiently to update client information and property listings.
• Collaborate with real estate agents and sales teams to ensure seamless communication and client satisfaction.
• Address client inquiries, concerns and complaints in a professional and timely manner.
• Maintain knowledge of current market trends, property regulations and industry best practices.
• Utilize CRM software to manage client interactions, appointments and follow-up activities.
• Meet or exceed performance targets for call handling, conversion rates and customer satisfaction.