Guest Service Call Center Agent Data Clerk

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization is seeking a friendly and efficient Guest Service Agent / Data Clerk in Dubai. This full-time position involves providing exceptional customer service while managing important data-related tasks. Responsibilities include welcoming guests, handling check-ins, managing reservations, and maintaining accurate guest records. Ideal candidates should have experience in customer service and possess strong communication and data entry skills. The role offers growth opportunities within a vibrant work environment.

Benefits

Discounted Accor rates worldwide

Learning programs through academies

Talent development opportunities

Qualifications

• High school diploma; Bachelor's preferred.
• Experience in customer service is required.
• Excellent English communication skills required.
• Proficiency in data entry with strong computer skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and assist guests with inquiries and requests.
• Handle check-in and check-out procedures smoothly.
• Manage reservations, including modifications and cancellations.
• Perform data entry and maintain guest records accurately.
• Process payments and cash transactions efficiently.

Skills

Customer service orientation

Data entry skills

Communication skills

Problem-solving abilities

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management

Tools

MS Office suite

Hotel management software

Job description

We are seeking a friendly and efficient Guest Service Agent / Data Clerk to join our team in Dubai United Arab this dynamic role you will be the face of our organization providing exceptional customer service while also managing important data-related tasks. This position offers an exciting opportunity to work in one of the worlds most vibrant hospitality destinations.

Responsibilities

• Welcome and assist guests addressing their inquiries and requests in a professional and courteous manner
• Handle check-in and check-out procedures ensuring a smooth and pleasant experience for all guests
• Manage reservations including bookings modifications and cancellations
• Perform data entry tasks maintaining accurate and up-to-date guest records in our computer systems
• Process payments and handle cash transactions with precision
• Generate and analyze reports to support management decision-making
• Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly
• Maintain a clean and organized front desk area
• Stay informed about local attractions events and services to provide recommendations to guests
• Assist with administrative tasks as needed such as filing document preparation and inventory management

Qualifications

• High school diploma or equivalent; Bachelors degree in Hospitality Management or related field preferred
• Previous experience in customer service or hospitality industry is highly desirable
• Excellent verbal and written communication skills in English; knowledge of additional languages is a plus
• Strong customer service orientation with a friendly and professional demeanor
• Proficiency in data entry and computer skills including MS Office suite (particularly Excel)
• Ability to multitask and prioritize in a fast-paced environment
• Keen attention to detail and strong organizational skills
• Problem-solving abilities and a proactive approach to guest satisfaction
• Flexibility to work various shifts including evenings weekends and holidays
• Knowledge of hospitality industry practices and standards is preferred
• Familiarity with hotel management software is a plus

Additional Information

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world

Remote Work

No

Employment Type

Full-time