Contact Center Agent (Banking)

Dicetek LLC; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent service provider in the United Arab Emirates is seeking customer service agents for a 24/7 contact center. The ideal candidate must be bilingual, with Hindi as a plus, and possess strong writing and problem-solving skills. Responsibilities include handling inquiries and service requests across calls, chat, and email. Candidates should have a basic understanding of banking and be adaptable to dynamic scheduling. Teamwork and maintaining customer confidentiality are crucial in this role.

Qualifications

• Bilingual is a must; trilingual preferred including Hindi.
• Basic knowledge of banking is desired.
• Ability to work under pressure and maintain customer confidentiality.

Responsibilities

• Attend to customer inquiries, complaints, and service requests across multiple channels.
• Adapt to scheduling changes as needed.
• Work effectively within a team environment.

Skills

Excellent writing skills

Problem solving

Attention to details

Time management

Cross selling

Adaptability

Teamwork

Customer confidentiality maintenance

Job description

• The Contact Center works 24/7, the Staff will attend to duty based in the assigned schedule. ( weekly / monthly).
• Agent should have the flexibility to be available when there are changes to the schedule.
• Bilingual is must and trilingual including Hindi is preferred.
• The agents will handle all inquiries, complaints, and service requests for all the services of the Bank on multiple channels including Calls, Chat, and email.
• Skills and knowledge requirements:-
• Excellent writing skills.
• Basic knowledge of banking.
• Problem solving skills.
• Street smart.
• Attention to details.
• Time management.
• Cross selling ability.
• Adaptability.
• Ability to work under pressure.
• Teamwork.
• Maintaining customer confidentiality.