Call Center Agent – Emirati Fresh Graduate

Dicetek LLC; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the region is looking for professional Call Center Agents to provide excellent customer service by managing inbound and outbound calls. Key responsibilities include assisting customers with banking inquiries, maintaining proper records, ensuring compliance with regulations, and promoting bank products. Ideal candidates will possess a Bachelor's degree, experience in customer service (preferably banking), and strong communication skills. Join us in delivering outstanding banking support to our customers.

Qualifications

• Bachelor’s degree or diploma in Business, Finance, or related field.
• Previous experience in a call center or customer service role, preferably in banking.
• Strong communication and active listening skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to inquiries related to banking products and services.
• Maintain accurate records of customer interactions.

Skills

Customer service orientation

Strong communication skills

Active listening

Problem-solving

Multilingual (Arabic & English)

Education

Bachelor’s degree or diploma in Business or Finance

Tools

MS Office

CRM/call center systems

Job description

Job Summary

We are seeking customer-focused and professional Call Center Agents to join our banking team. The role is responsible for handling inbound and outbound calls, assisting customers with their banking needs, resolving queries, and ensuring excellent customer service while adhering to bank policies and compliance standards.

Key Responsibilities

• Handle inbound and outbound calls from customers in a professional and courteous manner.
• Respond to inquiries related to accounts, transactions, products, and services.
• Assist customers with digital banking platforms, card services, and loan queries.
• Record and elevate unresolved issues to the appropriate department.
• Maintain accurate records of customer interactions in the system.
• Ensure compliance with banking regulations, policies, and security protocols.
• Promote bank products and services when appropriate.
• Meet defined service level agreements (SLAs) and performance targets.

Qualifications & Skills

• Bachelor’s degree or diploma (preferably in Business, Finance, or related field).
• Previous experience in a call center or customer service role (banking experience preferred).
• Strong communication and active listening skills.
• Ability to handle high call volumes with patience and professionalism.
• Basic knowledge of banking products and services.
• Proficiency in MS Office and CRM/call center systems.
• Multilingual skills (Arabic & English preferred).
• Strong problem‑solving skills and attention to detail.