Automotive Call Center Agent - DLuxe Car Care

Qureos Inc; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service organization is seeking an enthusiastic individual to manage customer inquiries and provide product information effectively. The ideal candidate should have experience in dealing with the public, excellent communication skills, and the ability to multitask in a busy environment. Responsibilities include answering customer calls, processing orders, and resolving complaints while maintaining confidentiality. This role offers a dynamic work environment.

Qualifications

• Experience in dealing with the public.
• Ability to work with others in a close manner.

Responsibilities

• Answering phones from customers and responding to inquiries.
• Handling and resolving customer complaints.
• Providing customers with product information.
• Processing orders and applications requested by customers.
• Reporting escalating priority issues to management.

Skills

Excellent communication skills

Good computer skills

Good multitasking skills

Technical expert in related computer applications

Job description

Duties and Responsibilities

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organizations service and product information.
• Processing forms orders and applications requested by the customers.
• Identifying escalating priority issues and reporting to the highlevel management.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments inquiries complaints and actions taken.
• Managing administration communicating and coordinating with internal departments.
• Opening work orders
• Other duties as assigned.

Requirements

• Experience in dealing with the public.
• Excellent communication skills including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multitasking skills.

Skills and Specifications

• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.