Call Center Agent - UAE

TASC Outsourcing; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company based in Dubai seeks a candidate fluent in Arabic and English to manage customer queries effectively. The role involves answering calls, providing solutions for complaints, and maintaining customer records. Ideal applicants are under 25 years old and have strong interpersonal skills. This position offers a dynamic work environment with growth potential.

Qualifications

• Fluency in Arabic and English, both spoken and written.
• Age below 25 years at the time of application.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Answer incoming calls and respond to customer queries professionally.
• Make outbound calls to follow up with customers as needed.
• Provide accurate information using the right methods/tools.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and process accounts.

Skills

Fluency in Arabic

Fluency in English

Strong interpersonal skills

Problem-solving skills

Basic computer literacy

Job description

Key Responsibilities:

• Answer incoming calls and respond to customer queries in a professional manner
• Make outbound calls to follow up with customers as needed
• Provide accurate, valid, and complete information using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within time limits
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Identify and escape issues to the appropriate departments when necessary
• Achieve individual performance targets and contribute to team goals

Requirements:

• Fluency in Arabic and English (both spoken and written)
• Age below 25 years (as of application date)
• Strong interpersonal and problem-solving skills
• Basic computer literacy and familiarity with CRM systems is a plus