Call Center Agent

Estemarat Group; Dubai; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading customer service company in Dubai is seeking a motivated Call Center Agent to handle inbound and outbound calls. Responsibilities include assisting customers with inquiries, resolving complaints, and maintaining records of interactions. The ideal candidate should have at least 1 year of experience in a call center role, possess excellent communication skills in English, and be proficient in call center software. We offer a competitive salary, health insurance, and opportunities for career development.

Benefits

Competitive salary

Health insurance

Paid annual leave

Career development opportunities

Qualifications

• Minimum 1 year of experience in a call center or customer service role.
• Willingness to work in shifts including weekends and holidays.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Make outbound calls to follow up with customers.
• Resolve customer complaints and provide solutions.
• Maintain accurate records of customer interactions.
• Meet or exceed performance targets for call handling.
• Stay updated on company products and services.

Skills

Excellent communication skills in English

Strong customer service and problem-solving abilities

Ability to work in a fast-paced environment

Proficiency in using call center software

Education

High school diploma or Bachelor's degree

Tools

Microsoft Office applications

Job description

We are looking for a highly motivated and customerfocused Call Center Agent to join our team in Dubai. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries and providing excellent service to ensure customer satisfaction.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Make outbound calls to follow up with customers, confirm appointments or promote services.
• Resolve customer complaints, provide appropriate solutions and follow up to ensure resolution.
• Maintain accurate records of customer interactions, transactions and feedback.
• Meet or exceed performance targets including call handling time and customer satisfaction ratings.
• Stay updated on company products, services and promotions to provide accurate information.
• Escalate complex issues to the appropriate department when necessary.
• Work effectively within a team to ensure smooth operations of the call center.

Requirements

• Education: High school diploma or Bachelor s degree in any field.
• Experience: Minimum 1 year of experience in a call center or customer service role.
• Skills:
  • Excellent communication skills in English (Arabic is a plus).
  • Strong customer service and problem-solving abilities.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Proficiency in using call center software and Microsoft Office applications.
• Availability: Willing to work in shifts including weekends and holidays if required.

Benefits

• Competitive salary and performance-based incentives.
• Health insurance and paid annual leave.
• Career development and training opportunities.
• Friendly and supportive work environment.