Dubai Call Center Agent — Customer Care Champion

Estemarat Group; Dubai; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading customer service company in Dubai is seeking a motivated Call Center Agent to handle inbound and outbound calls. Responsibilities include assisting customers with inquiries, resolving complaints, and maintaining records of interactions. The ideal candidate should have at least 1 year of experience in a call center role, possess excellent communication skills in English, and be proficient in call center software. We offer a competitive salary, health insurance, and opportunities for career development.

Benefits

Competitive salary

Health insurance

Paid annual leave

Career development opportunities

Qualifications

• Minimum 1 year of experience in a call center or customer service role.
• Willingness to work in shifts including weekends and holidays.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Make outbound calls to follow up with customers.
• Resolve customer complaints and provide solutions.
• Maintain accurate records of customer interactions.
• Meet or exceed performance targets for call handling.
• Stay updated on company products and services.

Skills

Excellent communication skills in English

Strong customer service and problem-solving abilities

Ability to work in a fast-paced environment

Proficiency in using call center software

Education

High school diploma or Bachelor's degree

Tools

Microsoft Office applications

Job description

A leading customer service company in Dubai is seeking a motivated Call Center Agent to handle inbound and outbound calls. Responsibilities include assisting customers with inquiries, resolving complaints, and maintaining records of interactions. The ideal candidate should have at least 1 year of experience in a call center role, possess excellent communication skills in English, and be proficient in call center software. We offer a competitive salary, health insurance, and opportunities for career development.