Call Centre Agent

King's College; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking a professional Call Centre Agent to support their patient services team. The ideal candidate will have strong communication skills and a passion for delivering exceptional service in a healthcare environment. Responsibilities include handling inbound and outbound calls, assisting patients with appointment bookings, and ensuring smooth communication experiences. Applicants should have previous customer service experience, especially in healthcare, and be proficient in using call centre software. This role requires flexibility in shifts.

Qualifications

• Previous experience in a call centre or customer service role, preferably in healthcare.
• Excellent verbal communication and listening skills.
• Proficiency in using call centre software.

Responsibilities

• Answer incoming calls promptly and professionally.
• Assist patients with appointment scheduling.
• Handle patient inquiries and direct calls accordingly.

Skills

Strong communication skills

Customer service orientation

Multitasking

Calm under pressure

Fluency in English

Knowledge of CRM systems

Job description

King’s College Hospital London – Dubai is seeking a professional and customer-focusedCall Centre Agents to support our patient services team. This role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.

About King’s

As part of the prestigious King’s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.

Role Overview

The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.

Key Responsibilities

• Answer incoming calls promptly and professionally.
• Assist patients with appointment scheduling, service information, and follow-ups.
• Handle patient inquiries and direct calls to appropriate departments.
• Maintain accurate records of calls and patient interactions.
• Ensure confidentiality and compliance with hospital policies.
• Support peak periods and special campaigns as needed.

Requirements

• Previous experience in a call centre or customer service role (healthcare experience preferred).
• Excellent verbal communication and listening skills.
• Proficiency in using call centre software and CRM systems.
• Ability to multitask and remain calm under pressure.
• Fluent in English; Arabic or other languages are a plus.
• Availability for flexible shifts