Call center agent

Fonte Vallechiara; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service-oriented company is seeking a motivated Call Center Agent who speaks both Arabic and English. This role involves handling inbound and outbound calls, responding professionally to inquiries, and providing accurate information about services. Ideal candidates must possess excellent communication skills, be able to handle pressure, and have basic computer knowledge. A salary of Dhs 3,500/- (All Inclusive) is offered for this position.

Qualifications

• Fluent in Arabic and good English communication skills.
• Experience in call center or customer service roles preferred.
• Ability to remain calm under pressure with difficult customers.

Responsibilities

• Handle inbound and outbound customer calls in Arabic and English.
• Respond to customer inquiries and complaints professionally.
• Provide accurate information about products/services.

Skills

Fluency in Arabic

Communication skills in English

Listening skills

Problem-solving skills

Tools

CRM systems

MS Office

Job description

We are looking for a motivated and customer-focused Arabic and English-speaking Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide accurate information about our products and services. The ideal candidate should have excellent communication skills, a professional attitude, and the ability to handle customers efficiently.

Offered salary: Dhs 3,500/- (All Inclusive)

Key Responsibilities:

• Handle inbound and outbound customer calls in Arabic and English.
• Respond to customer inquiries, complaints, and requests in a timely and professional manner.
• Provide accurate information about company products/services.
• Maintain proper call records and customer details in the system.
• Follow company policies, procedures, and quality standards.
• Meet daily/weekly call targets and performance KPIs.
• Escalate complex issues to the concerned department when required.

Requirements:

• Fluency in Arabic.
• Good communication skills in English.
• Previous experience in a call center or customer service role is an advantage.
• Ability to work under pressure and handle difficult customers politely.
• Basic computer knowledge (CRM systems, MS Office).
• Good listening and problem-solving skills.