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Empathetic Call Center Agent - High-Volume Support Pro
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Empathetic Call Center Agent - High-Volume Support Pro
Job summary
A leading hotel group in the United Arab Emirates is seeking a Call Center Agent to join its team. The successful candidate will handle inbound and outbound calls, provide exemplary customer service, and ensure customer satisfaction. Strong communication and problem-solving skills are essential for this role, wherein you will contribute to maintaining a positive customer experience while meeting performance metrics. Join us to be part of an inspiring hospitality environment.
Qualifications
- Ability to handle a high volume of calls and multitask efficiently.
- Basic computer proficiency and familiarity with CRM systems.
Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Resolve complaints efficiently and escape complex issues when necessary.
- Accurately document interactions and update customer records.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.