Call Center Agent

ASUS; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology company in Dubai is searching for a Call Center Agent to handle IT-related customer inquiries via calls, chats, and emails. The successful candidate will resolve technical issues, promote products, and maintain customer satisfaction. Applicants should have a Bachelor’s degree and be fluent in both English and Arabic, along with at least one year of customer service experience in a call center environment.

Qualifications

• Bachelor’s degree required.
• Fluency in English and Arabic essential.
• At least 1 year of experience in call center and customer service.

Responsibilities

• Manage inbound calls, chats, and emails.
• Resolve customer complaints and provide solutions.
• Promote products and services.

Skills

Fluent in English

Fluent in Arabic

Strong multitasking skills

Organizational skills

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Title: Call Center Agent

About the Role

We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails.

You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.

Duties and Responsibilities

• Manage inbound calls, chats, and emails.
• Resolve customer complaints and provide solutions or alternatives.
• Promote ASUS products and services when appropriate.
• Maintain KPIs and provide care calls as needed.
• Process RMAs and handle internal systems.
• Assist and train new team members.
• Maintain professionalism and work efficiently under pressure.

Qualifications

• Bachelor’s degree.
• Fluent in English and Arabic (written and verbal).
• Minimum 1 year of call center and customer service with technical support experience.
• Proficient in Microsoft Office.
• Strong multitasking, organizational skills, and attention to detail.