Technical jobs in South Africa

We are looking for an experienced Cloud Support Engineer to be based in the Network Operations Centre of our client in Port Elizabeth.

Salary: R18 000 – R24 000 per month.

Requirements:

• Minimum 2 – 4 years’ experience in cloud support.
• IT Qualification is essential.
• Driver’s License is essential.
• Matric Qualification is essential.
• Working knowledge and experience in Microsoft environment (Azure) and cloud Services.
• Working experience and knowledge with Sharepoint and One-Drive
• Working knowledge with MS-Office365, MS-Active Directory, MS-Windows Server, and MS-Exchange Server.
• Experience with troubleshooting and providing support required in network / data centre / systems / storage & Security administration and monitoring Services within a medium ICT organization.
• Working knowledge within the supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc.)

Duties and Responsibilities:

• Provide technical assistance to organizations that use cloud-based systems to manage their data and applications
• Diagnose and troubleshoot problems related to cloud-based solutions, providing technical assistance to customers, working with software and hardware vendors to resolve issues, and collaborating with internal teams to develop and implement new solutions
• Deploys, debugs, and executes initiatives related to cloud computing, designs, develops, and maintains cloud-based systems, ensuring efficient data storage and adherence to security policies, interacts with clients, provides cloud support, and makes recommendations based on client needs
• Monitor client infrastructure and solutions
• Identify problems and errors prior to or when they occur
• Investigate and support first line incidents and break downs
• Provide telephonic and remote support to clients when required
• Execute maintenance activities including patching and configuration changes
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests