IT Professional -Engineer

HR Corporation; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An established industry player is seeking a Level 2 Support Technician to join their dynamic team in Cape Town. This role involves providing both remote and onsite technical support, ensuring client issues are resolved in a timely manner. The ideal candidate will have strong experience with Microsoft 365, Azure, and troubleshooting networks. You will be expected to visit clients, thus a valid driver's license and your own car are essential. Join this forward-thinking company and make a significant impact by enhancing client satisfaction through exceptional support services.

Qualifications

• 2-3 years of Microsoft 365 technical support experience required.
• Experience in outsourced managed services and onsite support is essential.

Responsibilities

• Provide Level 2 remote and onsite support to resolve technical issues.
• Handle escalations from Level 1 and Junior IT Pros efficiently.

Skills

Microsoft 365 Support

Organizational Skills

Communication Skills

Troubleshooting Networks

Client-Facing Skills

Education

Microsoft Certifications

IT Qualification

Tools

Autotask

Nable

IT Glue

Microsoft Azure

Active Directory

Microsoft Exchange

Job description

Please note: the office is based in Cape Town CBD, you will be expected to be at the office in the morning with the possibility of going to customer sites during the day. You will need your own car and you must have a valid license.

Role:

1. Provide Level 2 remote support troubleshooting to clients to resolve technical issues in line with SLA.
2. Provide Level 2 Onsite Support to clients to resolve technical issues.
3. Conduct recurring visits – Remote or onsite.
4. Handle escalations from Level 1 and Junior IT Pros.
5. Reduce average ticket SLAs.
6. Provide after-hour support as per company policy.

Experience needed:

1. Outsourced managed services experience from a similar industry, working with many different clients and onsite support experience.
2. Strong Microsoft 365 technical support experience of about 2-3 years at least.
3. Strong organisational/process-driven ability.
4. Excellent communication skills and professional presentation – client-facing.
5. Experience with Autotask, Nable and IT Glue.
6. Experience with Microsoft 365, Azure, Active Directory and Microsoft Exchange.
7. Experience troubleshooting environments with Microsoft Desktop and MAC Operating Systems.
8. Experience with troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP.

Required education/trainings, certifications:

1. Microsoft Certifications.
2. IT Qualification.
3. Drivers License and your OWN CAR, YOU WILL BE EXPECTED TO VISIT SOME CLIENTS.

Location:

Based in Cape Town CBD.

Salary:

Salary bracket max around R25 000 – R28 000.