MSP Technical Coordinator- CT

HR Corporation; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Technical Coordinator to enhance their support operations. In this pivotal role, you will manage incoming support tickets, ensuring they are prioritized and resolved efficiently. Your expertise in MSP technical support and experience with ticketing systems will be crucial in maintaining high service standards. Join a dynamic team where your contributions will directly impact client satisfaction and operational excellence. If you thrive in a fast-paced environment and possess strong communication skills, this opportunity is perfect for you.

Qualifications

• 3+ years experience in a similar environment and industry.
• Must have experience with MSP technical support.

Responsibilities

• Review and prioritize incoming support tickets for efficient service delivery.
• Act as a liaison between Technical Team, Suppliers, and Clients.

Skills

MSP Technical Experience

Experience with ticketing systems

Customer service skills

Education

Matric

Business/Operations Qualification

Tools

Microsoft 365

Job description

Position can be based from either the office in Cape Town CBD, or Melrose Area of Johannesburg.

Job Description

As a Technical Coordinator, you will be responsible for reviewing and prioritizing incoming support tickets, managing ticket queues, and ensuring efficient service delivery to our client’s businesses. You will act as a liaison between the Technical Team, Suppliers, and Clients, ensuring that support requests are logged, attended to, and resolved in a timely manner.

Minimum Requirements

1. Matric.
2. Business/Operations Qualification will be advantageous.
3. 3 years’ experience in a similar environment and industry.
4. NON-NEGOTIABLE, must have MSP Technical Experience.
5. Experience working on a ticketing system.
6. Experience assigning Microsoft 365 support tickets.

Salary: R22,000 - R32,000