Remote Work From Home-Jobs in Südafrika

At Klipboard weve introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade wherever they are in the world. With a unique depth of knowledge and experience in ERP / SaaS solutions Klipboard has a wide range of clients includes wholesalers distributors merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK Ireland The Netherlands South Africa Kenya and North America. Our mission is simple : to design and deliver high performance integrated ERP solutions that enable our distributive trade customers to source effectively stock efficiently sell profitably and service competitively

• inspHire is a market leader in the development and provision of rental industry software
• Helpdesk Analyst role provides 1

line businesstobusiness software application support

• Working in a global team supporting inspHire products as well as databases reporting tools MS Server and Desktop operating systems plus other thirdparty applications
• Communicating via multiple media phone email chat
• Creating documentation and delivering customer training where required
• Hybrid role 40 home and 60 office based potential for limited travel to customer sites
• Covering support hours between 8am and 12am on a rota basis

Key Responsibilities :

• Your responsibilities include but are not exclusive to :

Deliver a firstclass service to our customers

Answer questions and troubleshoot issues quickly and efficiently.

• Provision of highquality updates to customers on a regular basis.
• Correctly set the customers expectations.
• Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated
• Proactive management of assigned cases
• Maintain excellent quality of cases with detailed notes
• Always display a positive and cando attitude
• Identify solutions and preventative measures to improve the customers experience
• Ensure all cases are progressed in line with InspHire SLAs.
• Team Working : Proactively share knowledge help during times of leave / absence and share service improvement opportunities.
• Be curious to change evolve and develop in ways that help us better serve our customers.

Skills Knowledge and Experience :

• Good IT skills with demonstrable experience in a similar IT support role
• Knowledge of Microsoft Operating Systems (Server and Desktop Editions)
• Intermediate knowledge of Microsoft SQL database structures
• Experience of supporting applications with MS SQL databases including script / query writing
• Knowledge of ERP or business IT systems
• Always display a customer first attitude
• Ability to work under pressure in a fastpaced environment
• Excellent communication skills both written and verbal to convey technical information in a clear and concise manner
• Ability to troubleshoot and strive for first time resolution of issues.
• Consistently produce high quality and detailed work
• Knowledge of Crystal Reports
• Knowledge of Sage Accounting Solutions
• Appreciation for all products and services in the inspHire offering

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution automotive retail rental transport management manufacturing and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard weve introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

As a global company we value and respect the diversity of our workforce aiming to empower everyone to embrace each others differences. We are committed to creating an inclusive workplace where diversity equity and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help adjustments and / or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However we recognise that skills and experience come in many forms and we encourage you to apply even if you dont meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills we would love to hear from you!

To all recruitment agencies : Klipboard does not accept agency speculative resumes. At present we only accept CVs from Agencies on our PSL who have been assigned specific position / s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. If you wish to be considered for our PSL then please email however please note we receive a high volume of requests and we are unable to accept them all

LIHybrid

Required Experience :

Senior IC

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1