Intake Advocate

Tort Experts; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading legal marketing firm in Gauteng is seeking an Intake Advocate to serve as the first contact for potential claimants. You will guide individuals through the eligibility screening process while ensuring a strong relationship is built. Ideal candidates should have a bachelor's degree, excellent communication skills, and experience in customer service. The firm offers a flexible work environment, uncapped profit-sharing, and a commitment to innovation in legal marketing.

Benefits

Uncapped quarterly profit-sharing bonuses

Company-paid insurance premiums

Unlimited paid time off

Work-from-home equipment budget

Forever remote work environment

Qualifications

• 1-2 years of experience in a customer-service role.
• Attention to detail and accuracy in data entry.
• Ability to work remotely and manage tasks independently.

Responsibilities

• Guide potential claimants through a screening process.
• Maintain claimant relationships and manage records.
• Solve problems while maintaining confidentiality.

Skills

Communication skills

Organizational skills

Problem-solving skills

Time management

Empathy

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Legal case-management software

Job description

Intake Advocate

Join to apply for the Intake Advocate role at Tort Experts.

About Tort Experts

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector.

Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes.

As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.

Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact.

We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve.

If you're looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.

About The Role

As the Intake Advocate at Tort Experts, you are the first point of contact for potential claimants who are seeking legal assistance with injury claims.

You will guide potential claimants through a screening process to determine eligibility.

If eligible, you will assist potential claimants in the completion of initial forms and applications to retain an attorney.

What You'll Do

• Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction.
• Engage in calls per day in a professional inbound / outbound call-center environment.
• Consistently maintain the claimant relationship and proactively contact claimants to ensure the relationship is preserved.
• Solve problems and maintain confidentiality.
• Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system.
• Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately.
• Be expected to meet occupancy and adherence goals.

Qualifications

• Bachelor's degree in a related field (e.g. Business Administration) preferred.
• Minimum of 1–2 years of experience in a customer-service role.
• Strong communication skills, both verbal and written.
• Excellent organizational and time-management abilities.
• Proficient in Microsoft Office Suite and legal case-management software.
• Attention to detail and accuracy in data entry.
• Empathetic and patient demeanor when interacting with clients.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong problem-solving skills and ability to think critically.
• Ability to work remotely, and manage time and tasks with minimal supervision.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Commitment to providing excellent client service.
• Experience in mass tort law is a plus.
• Bilingual candidates are encouraged to apply.

Benefits

• Uncapped quarterly profit-sharing bonuses based on company performance.
• % company-paid monthly premiums for Fortune level quality insurance plans for you and any / all dependents (US based employees):
• Medical (Aetna).
• Dental (Guardian).
• Vision (Guardian).
• % company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):
• $ free FSA company contribution, even if $0 employee contribution.
• (k) plan with full company match of up to 6% of salary and no vesting period required (US based employees).
• Unlimited paid time off with planned role / responsibilities coverage.
• Work-from-home equipment budget (at company's discretion).
• Forever remote work environment.

Why Join Us?

At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact.

If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation, are you ready to lead the next wave of growth in legal marketing?

Apply today and help us transform access to justice!

We kindly ask that you do not reach out to inquire about the status of your application.

Due to the volume of submissions, we are unable to respond to individual application status requests.

If you are selected to move forward in the process, we will contact you directly.

AA / EEO Statement

Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment.