Client Support Specialist - Remote - Work From Home

Vortala; Upington; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing digital marketing company is seeking a Client Support Specialist to assist North American clients with their high-performing practice websites. The role involves answering support inquiries, troubleshooting issues, and advising on digital marketing. Ideal candidates will possess strong communication skills and a positive phone manner. This is a full-time remote position with flexible hours, focusing on professional development.

Benefits

Flexible working hours

Work from home

Ongoing training and development

Qualifications

• Experience in direct client service via phone and email.
• Excellent written and verbal communication skills.
• Experience in the health profession is a plus.

Responsibilities

• Answer incoming support calls, emails, and chat from clients.
• Troubleshoot technical issues and resolve customer requests.
• Advise clients on digital marketing methods.
• Coordinate with internal teams to complete client requests.

Skills

Upbeat phone manner

Client service experience

Superior communication skills

Basic HTML skills

Basic Photoshop skills

Basic digital marketing skills

Organizational skills

Time-management skills

Job description

Client Support Specialist – Remote – Work From Home

Full Time, Permanent. Published 1 day ago.

Introduction: Family‑friendly hours & work from home.

Fast‑growing Digital Marketing Leader.

• Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet.

Today, our dedicated team of 85 marketing professionals serves thousands of healthcare practices worldwide.

Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy. Our core values are Trust, Service, and Innovation.

Our team culture is based on practicing an Outward Mindset – the idea that our success is a by‑product of helping others succeed.

As a Client Support Specialist, you'll partner with our North American clients to support their high‑performing practice websites by assisting with website edits, answering client questions, and providing guidance on maximizing clients' online marketing efforts.

You'll receive ongoing training and development opportunities to keep pace with the ever‑changing digital landscape. Reporting to the Team Leader – Client Support, you'll work with our allied healthcare brands, Perfect Patients and Smile Marketing (dentists), building relationships and ensuring customer satisfaction.

Responsibilities

• Answer incoming support calls, emails, and chat from live clients regarding their website and plan type service.
• Troubleshoot technical issues and resolve any customer requests or complaints promptly and professionally.
• Advise live clients on new digital marketing methods to maximize site performance.
• Coordinate with internal teams to complete client requests.

Desired Experience & Qualifications

• Upbeat, positive phone manner that exudes confidence and trust to clients.
• Direct client service experience (via phone and email) with a passion for providing exceptional service.
• Superior written and verbal communication skills.
• Basic HTML skills.
• Basic Photoshop skills.
• Basic digital marketing skills (including SEO and social media).
• Excellent organizational and time‑management skills.
• Experience in the health profession and working with doctors is desirable but not essential.

Although there is some flexibility, you would need to work the majority of your day during normal U.S. business hours 9 am–5 pm EDT / EST (3 pm–11 pm SAST).

Interested?

Our mantra: “The company can only grow as fast as its people.”

We are committed to your ongoing personal and professional development, including weekly individual and team development activities.

This is a full‑time position with flexible, family‑friendly hours.

You’ll work from the comfort of your home office and collaborate with colleagues worldwide using advanced online collaboration tools.

Vortala is a fast‑growing, equal‑opportunity employer riding the healthcare and technology wave.

Ready for a new challenge with a company that cares deeply about you and your development?