Sales & Customer Success Specialist (Brand Concierge)

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic e-commerce company is seeking a Customer Experience Sales Specialist to drive sales and enhance customer loyalty. This fully remote role is all about delivering high-end, personalized experiences while executing sales strategies that maximize revenue. Ideal candidates have at least 1 year of experience in online sales and customer support, with a strong ability to build rapport quickly. Join our team to grow your career in a supportive environment with competitive commissions and comprehensive benefits.

Benefits

Competitive commission structure

Comprehensive health coverage or stipend

Permanent work-from-home

Career advancement opportunities

Qualifications

• Minimum 1 year of experience in remote sales and customer support.
• Proven ability to convert customer conversations into sales.
• Familiarity with e-commerce platforms and customer engagement tools.

Responsibilities

• Proactively identify and execute high-value sales actions to enhance revenue.
• Implement strategies for recapturing lost sales through abandoned cart assistance.
• Serve as the brand's voice via multiple communication channels.
• Deliver a high-end, consultative experience to customers.
• Accurately log customer interactions and sales data for continuous improvement.
• Manage order-related concerns ensuring seamless experience for repeat sales.

Skills

Sales conversion

Customer engagement

Rapport building

E-commerce knowledge

Tools

Shopify

CRM tools

Job description

Sales & Customer Success Specialist (Brand Concierge)

100% Remote – E-commerce

At TalentPop App, we integrate exceptional customer service with aggressive sales conversion goals. We operate on a fundamental principle: the best support is the best sales strategy.

We are looking for a highly motivated Customer Experience Sales Specialist. This is a dynamic, hybrid role where you are the vital link, ensuring every customer interaction is a high-end, personalized experience that builds loyalty and maximizes revenue.

Key Responsibilities:

• Direct Revenue Generation – Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the Average Order Value (AOV).
• Sales Recovery & Retention – Implement targeted strategies for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost Customer Lifetime Value (LTV).
• Premium Customer Engagement – Serve as the brand's voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution.
• Brand Concierge Service – Deliver a consistently high-end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey.
• Process Improvement – Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in CX and sales workflow.
• Post-Purchase Excellence – Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.

Required Qualifications & Experience:

• 1+ year of proven remote/online sales and customer support experience.
• Exceptional ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities.
• Working knowledge of e-commerce platforms (like Shopify) and CRM/customer engagement tools.
• Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.

Technical Requirements For Remote Work:

• A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.
• A stable, high-speed internet connection providing a minimum of 15 Mbps for both upload and download speeds.
• A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Benefits:

• Commission Structure – Opportunity to earn competitive commissions alongside your base salary.
• Health & Wellness – Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.
• Flexibility – 100% permanent work-from-home setup.
• Career Growth – A supportive team culture with clear avenues for career advancement and skill development.

Application Process:

• Select Position – “Brand Concierge” from the list.
• Enter Code – SCSS.

Ready to blend world-class service with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App!