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Senior Planning Manager
Job summary
A leading resource management company in Durban seeks a candidate with strong team management skills and experience in resource planning. The role involves analyzing demand forecasts, ensuring effective resource utilization, and collaborating with operational teams to meet service level agreements. The ideal candidate will have a proven track record of delivering business outcomes and building client relationships. Applicants should have at least 3 years of relevant experience and expertise in forecasting for various customer service channels.
Qualifications
- Minimum 3 years of experience in managing a team.
- Prior experience in a similar role is essential.
- Experience in forecasting demand for multi-channel customer service.
Responsibilities
- Lead the planning function and manage resource utilization.
- Analyse future demand and supply forecasts for clients.
- Collaborate with teams to ensure operational SLAs are achieved.
Skills
A job seeker with experience in managing teams and resource planning is sought after by a company to lead its planning function.
The ideal candidate will have a proven track record of delivering excellent outcomes for the business, including building strong relationships with clients and developing resource forecasting models.
The successful candidate will be responsible for analysing future demand and supply forecasts for all clients, liaising with relevant departments to ensure that resources are utilised effectively.
They will also work collaboratively with the Operational Management Teams to plan the daily workflow, ensuring all operational SLAs are achieved.
Job Requirements Professional Experience : Essential - 3+ year minimum experience in managing a team Prior experience of being in a similar role (essential) Prior experience of forecasting for a multi-channel customer service function, forecasting demand for voice, email, chat and back office tasks (essential) ,
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.