Customer Service Agent

AngelCare; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading service provider in Gauteng is looking for a motivated Customer Service Agent. This role involves being the first point of contact for client inquiries, resolving complaints, and maintaining accurate records. The ideal candidate should have a high school diploma, experience in customer service, and excellent communication skills. A collaborative work environment and competitive salary are offered, alongside opportunities for personal and professional growth.

Benefits

Competitive salary and benefits package

Opportunities for growth and advancement

Supportive work environment

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, preferably in a call center.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the first point of contact for customers.
• Handle and resolve customer complaints and concerns.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Strong problem-solving abilities

Ability to remain calm under pressure

Proficient in Microsoft Office

Education

High school diploma or equivalent

Previous experience in customer service

Tools

Customer service software

Job description

Company Overview

Msuez Uk is a leading provider of water and waste management services in South Africa. We are committed to delivering high-quality, sustainable solutions to our customers while also protecting the environment. Our team is made up of dedicated professionals who strive to provide excellent service to our clients.

Job Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Agent. As a Customer Service Agent, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and issues are resolved in a timely and professional manner.

Key Responsibilities

• Serve as the first point of contact for customers, responding to inquiries and providing information about our services.
• Handle and resolve customer complaints and concerns in a calm and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure prompt and efficient resolution of customer issues.
• Keep up-to-date with company products, services, and policies to provide accurate information to customers.
• Proactively identify and suggest improvements to enhance the customer experience.
• Participate in training and development programs to continuously improve customer service skills.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, preferably in a call center or service-oriented environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in Microsoft Office and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Why Work for Msuez Uk

• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company.
• A supportive and collaborative work environment.
• Commitment to employee development and training.
• Chance to make a positive impact on the environment and the community.

If you are a customer-focused individual with a passion for providing exceptional service, we want to hear from you! Join our team at Msuez Uk and be a part of our mission to provide sustainable solutions for a better future.