Field Engineer

Ground 2 Tap Water Solutions; Wes-Kaap; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A water solutions company seeks a Field Engineer in Cape Town, Western Cape, responsible for assuring installation quality and coaching teams. This role requires pre-commissioning inspections, handling post-installation alerts, and leading client handovers. Ideal candidates will have strong QA skills, immediate problem-solving abilities, and experience in coaching others. Join a growing team committed to excellence and accountability in a fast-paced environment. Competitive salary offered.

Qualifications

• Strong understanding of QA processes and installation procedures.
• Ability to swiftly resolve client quality issues.
• Experience in technical coaching and skills development.

Responsibilities

• Conduct pre-commissioning site inspections and ensure all installations meet quality standards.
• Manage client quality issues during the 14-day post-commissioning window.
• Coach team leads and field managers to enhance installation quality.

Skills

Technical QA sign-off

Coaching

Problem-solving

Communication

Field training

Tools

ClickUp

Service Tracker

Job description

🧭Role: Field Engineer

Location: Cape Town, Western Cape

Salary Range: R35,000 – R42,000/month (based on experience) -Cost to Company

Time Split:~70% site-based | ~30% office-based

Department: Operations

Reports To:Head of Operations

🎯 Purpose of the Role

The Field Engineer is Ground 2 Tap’sfinal line of defence for installation quality—ensuring every system goes liveRight First Time, with zero comebacks. This role combinestechnical QA sign-off, real-time technician coaching, andpost-install ownership, while also leading handover interactions with the client and translating field learnings into system improvements.

Though not directly responsible for executing installations, the Field Engineer coaches Team Leads and Field Managers during interventions, ensuring problems are not just fixed—but understood and prevented next time.

This role also handles post-installation alerts during the 14-day window, guides subcontractors on-site, ensures workshop readiness before dispatch, and plays a key handover role into the servicing function.

🔧 YourCore Responsibilities

✅Final Quality Sign-Off

• Conduct pre-commissioning site inspections aligned to QA checklists, installation docs, and safety standards.
• Ensure correct pipe sizing, electrical compliance, signage, branding, and label accuracy.
• Confirmworkshop QA(Electrical, components & plumbing) before dispatch.

🔔 14-Day Post-Commissioning Ownership

• Ownall alerts and client quality issueswithin the first 14 days after commissioning.
• Receive direct SMS/email alarms—must respond promptly, including after hours/weekends if water supply or quality is compromised.
• Post-14-day escalation shifts to theProject & Services Manager.

🚧 Operations & Oversight

📤 Project Close-Out & Servicing Handover

• Deliver final handover to the client: system orientation, remote monitoring explanation, client questions.
• Provide billing reconciliation info to Sales (e.g., out-of-scope adds, missing components).
• Log all system and site updates in theService TrackerandInstall Docsfor seamless servicing.

🧑🏫 Field Coaching & Skills Development

• Coach technicians in real time—target weak points without creating dependency.
• Identify skill gaps and flag to the Technician Coach (with ClickUp evidence).
• Lead specialist training sessions (e.g., dosing, UV systems) when requested.
• Input into training priorities based on field trends.

🧠 Quality Feedback Into Systems

• Tag QA issues clearly in ClickUp (engineering error vs field install vs training need).
• Own and leadPost-Install Debriefsafter each project.
• Recommend checklist and commissioning updates to the Head of Ops for system-wide refinement.

🔁 Daily Communication & Rhythm

• Actively post inpod-specific WhatsApp groupswith Field Manager, Techs, PM, and Technician Coach.
• Use WhatsApp for interim updates and coaching throughout the day.
• CompleteClickUp updates by 4pm dailyfor any commissioning or post-install visit.
• No assigned comments should remain unresolved >24h.
• Work with Project Manager to flag scheduling or delivery risks early.

🌱 Why Join Ground 2 Tap?

You’ll be joining a growing, fast-paced team that values accountability, teamwork, and excellence.

We back our leaders who take ownership and deliver results — and we’re committed to growing you into broader operational roles through consistent performance.

If you’re ready to lead from the field and set the standard for execution, we’d love to meet you.

📨 Apply now and step into a leadership role that actually matters