Customer Service Agent ofertas em África do Sul

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

The Sales Consultant will be a member of the Business Assurance Division. In conjunction with the business strategy set by the Business Assurance Business Manager and Sales Manager, grow all service offerings offered within the Business Assurance business unit. This will include but is not limited to certification, training, customized audits and technical consultancy, by pro‑actively and re‑actively, selling and promoting the product ranges on offer, to all industry sectors in South Africa, with the prime objectives of meeting the divisional budget by obtaining new clients and growing the portfolio of existing clients.

• Perform all duties in accordance with the SGS Statement of Integrity
• Compliance to all relevant SGS Business Assurance South Africa operational quality policies and procedures
• Familiarization with audit and certification processes and practices
• Implement the divisional Sales Plan, supported by KPI’s
• Promoting all service offerings within the Business Assurance Unit
• Ensure targets for proposals, client’s visits, sales of new clients and sales revenue for Business Assurance are achieved
• Proposal follow‑up on all proposals in accordance with divisional Sales policies and procedures
• Becoming familiar and conversant with Sales Prospecting as per the SGS Business Assurance policies and procedures
• Appropriate use and handling of Client Data/Proposal/Service Offer Worksheets
• Adhere to all quality and safety requirements of the SGS management system
• Target growth on the different industry sectors to increase industry mix
• Promote the image, capability and integrity of SGS to our clients
• Perform any other reasonable tasks as assigned by direct line manager

• Proficient on MS Office, especially with MS Word, Outlook, PowerPoint and Excel programs
• Matric

• Food and non‑food Management systems Certification Audits (ISO 9001, ISO 14001, ISO 45001, ISO 22000, FSSC etc), training background
• Minimum of 3 years sales experience coupled with good industry knowledge and proven sales track record / performance
• Customer face to face meetings, client and supplier liaison experience
• Ability to consistently meet deadlines
• Ability to work both independently and as part of a team
• Superb organizational skills
• Ability to multi‑task and handle several issues simultaneously
• Ability to maintain a positive and professional attitude when dealing with escalated issues
• Self‑motivation
• Good verbal, written and communication skills
• Ability to multi‑task
• Outstanding attention to detail
• Work must be done systematically and with the highest level of accuracy.
• Organizational and record‑keeping skills
• Customer focus and service orientation
• Windows package and email proficiency

• Valid driver’s license
• Own reliable transport
• Based in Woodmead