Management And Operations jobs in South Africa

Department: Digital & E-commerce | Location: Johannesburg | Reporting To: Chief Growth Officer

We are seeking a highly strategic, results-driven, and passionate E-commerce Manager to lead and elevate the online presence and sales performance for our prestigious luxury brand.

The E-commerce Manager will be responsible for defining and executing the brand's e-commerce strategy, ensuring a seamless, premium customer experience across all digital touchpoints, and driving significant growth in online revenue.

This role requires a deep understanding of the luxury market, digital trends, and advanced e-commerce best practices, coupled with an ability to blend commercial objectives with brand equity preservation.

• Develop and implement a comprehensive e-commerce strategy aligned with global brand objectives and sales targets for the luxury division.
• Identify new opportunities for online growth, including market expansion, new product launches and digital innovations.
• Oversee the end-to-end e-commerce operation, from site merchandising and content management to order fulfilment and post-purchase customer service.
• Drive traffic, conversion, average order value (AOV), and customer lifetime value (CLTV) through continuous optimisation and strategic initiatives.

• Financial Acumen : Managing budgets, forecasting sales, and developing effective pricing strategies.
• Strategic Planning : Setting long-term goals, analysing market trends, conducting competitive analysis, and creating actionable strategies to grow market share.

• Data Interpretation : The ability to read and understand market data, including price comparisons, to stay competitive.
• Website Management & User Experience (UX) : Manage the brand's e-commerce platform(s), ensuring optimal functionality, performance, and a visually stunning, intuitive user experience befitting a luxury brand.
• Collaborate with IT / development teams to implement new features, functionalities, and site enhancements.
• Ensure all product content, imagery, and descriptions reflect the brand's luxury positioning and are consistently accurate and compelling.
• Conduct A / B testing and user research to continuously improve site navigation, product discovery, and checkout processes.
• Digital Marketing & Traffic Generation : Work closely with the Digital Marketing team to define and optimise strategies for SEO, SEM, paid social, display advertising, affiliate marketing, and email marketing to drive qualified traffic to the e-commerce site.
• Oversee the execution of digital campaigns, ensuring brand consistency and strong ROI.
• Leverage CRM data to personalise customer journeys and drive repeat purchases.
• Sales Performance & Analysis : Monitor, analyse, and report on key e-commerce KPIs (sales, traffic, conversion rates, bounce rates, AOV, profitability, etc.).
• Identify trends, opportunities, and challenges, and provide actionable insights to senior management.
• Manage the e-commerce budget, ensuring efficient allocation of resources to maximise profitability.
• Forecast sales and inventory needs in collaboration with planning and supply chain teams.
• Brand & Content Integration : Ensure all online content, campaigns, and communications uphold the luxury brand's identity, tone of voice, and aesthetic standards.
• Collaborate with creative and marketing teams to develop compelling digital content that tells the brand story and engages the luxury consumer.
• Customer Service & Fulfilment : Work with customer service teams to ensure a premium, seamless post-purchase experience that aligns with luxury expectations.
• Coordinate with logistics and warehouse partners to optimise shipping, delivery, and returns processes.

• Project Planning and Execution : Overseeing various projects, managing timelines, and coordinating with different teams.
• Inventory Management : Efficiently tracking and managing stock levels.
• Supply Chain Management : Understanding the complexities of the supply chain in an e-commerce context.
• Operational Optimisation : Ensuring smooth online operations, managing product listings, and overseeing website design and development.
• Team Leadership & Collaboration : Potentially manage and mentor a team of e-commerce specialists or coordinators (depending on organisational structure).
• Collaborate cross-functionally with marketing, merchandising, retail, supply chain, IT, and customer service teams to ensure integrated strategies.

• Bachelor's degree in marketing, Business Administration, E-commerce, or a related field.
• Master's degree preferred.
• 5+ years of progressive experience in e-commerce management, with a minimum of 3 years specifically within the luxury goods, beauty, fashion, or high-end retail sectors.
• Proven track record of driving significant online sales growth and profitability.
• In-depth knowledge of e-commerce platforms (e.g., Salesforce Commerce Cloud, Shopify Plus, Magento, SAP Hybris) and associated tools.
• Strong understanding of digital marketing channels (SEO, SEM, PPC, social media, email, affiliates) and their interplay.
• Proficiency with web analytics tools (e.g., Google Analytics, Adobe Analytics) and A / B testing platforms.
• Experience with CRM systems and customer segmentation strategies.

Strategic Vision : Ability to conceptualise, develop, and execute a long-term e-commerce roadmap.

Commercial Acumen : Strong business sense with a focus on profitability and ROI.

Luxury Mindset : Deep appreciation and understanding of the luxury consumer, brand positioning, and the nuances of selling luxury online.

Analytical Prowess : Data-driven decision maker with excellent analytical and problem-solving skills.

Project Management : Proven ability to manage multiple projects simultaneously, meet deadlines, and work effectively in a fast‑paced environment.

Leadership & Influence : Strong leadership qualities with the ability to inspire and motivate teams, and influence stakeholders.

Communication : Exceptional verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.

Customer Centricity : Passion for delivering an exceptional customer experience.

Adaptability : Agile and proactive in responding to market changes and technological advancements.

The opportunity to work with a globally renowned luxury brand.

A dynamic and innovative work environment focused on digital transformation.

Competitive salary and benefits package.

Opportunities for professional development and career growth within a leading organisation.

A chance to shape the future of luxury e-commerce.