Customer Service Agent jobs in South Africa
Media Advertising Account Executive (Johannesburg)
Believe Resourcing
Discover more opportunities than anywhere else. Find more jobs nowInside Sales Representative [Automotive/Refrigeration sector]
University of Fort Hare
Connect with headhunters to apply for similar jobsSeasonal Technical Customer Service Representative
Sitel Group
Client Advisor: Consumer & Private Banking Solutions
Nedbank
Private Wealth Advisor: Client Growth & Protection
FNB South Africa
Branch Financial Advisor: Client Growth & Service
Sanlam Limited
Digital-Savvy Client Service Specialist
Momentum Metropolitan Holdings Limited
Front Shop Associate: Stock & Customer Care
Dis-Chem Pharmacies
Student Success Manager | EdTech | Customer Service Specialist
RS Consult
B2B Client Relationship Manager – Coaching & Growth
Black Pen Recruitment
50566153248 - Account Manager
Job summary
A dynamic recruitment firm is looking for an Account Manager to manage relationships with TikTok Shop clients in South Africa. This remote, full-time role involves serving as the primary contact for clients, ensuring effective communication and delivering actionable insights. The ideal candidate will have 2–4+ years in account management, strong communication skills, and a knowledgeable background in eCommerce or social commerce. Join us to drive client success and satisfaction.
Qualifications
- 2–4+ years in Account Management, Client Success, or related roles.
- Demonstrated ability to manage multiple client accounts simultaneously.
- Working knowledge of eCommerce, social commerce, or TikTok Shop.
Responsibilities
- Serve as the main point of contact for an assigned portfolio of clients.
- Manage onboarding, goal-setting, and expectation alignment.
- Deliver regular performance updates and insights.
Skills
Position: Account Manager
Location: South Africa (Remote)
Working Hours: M-F EST Time Zone
Employment Type: Full-Time
Type of contract: Independent contractor
Scope of the role:
We’re looking for a client-facing Account Manager to own relationships with TikTok Shop clients. You’ll be the primary contact for communication, alignment, and overall client health while collaborating closely with our internal execution teams to deliver results. This role is all about clarity, consistency, and strategic stewardship.
Responsibilities:
- Serve as the main point of contact for an assigned portfolio of clients.
- Lead day-to-day communication through Slack, email, and scheduled calls.
- Manage onboarding, goal-setting, and expectation alignment.
- Convert client goals into actionable tasks for internal TikTok Shop and execution teams.
- Deliver regular performance updates, insights, and status reports.
- Identify risks early and surface opportunities for upsells or expansion.
- Coordinate with TikTok Shop Specialists, media buyers, and creative teams.
- Ensure deliverables, timelines, and SLAs are met without exception.
- Maintain complete, up-to-date documentation in ClickUp, Notion, and other internal tools.
Qualifications & Requirements:
- 2–4+ years in Account Management, Client Success, or related roles within an agency or eCommerce environment.
- Strong client communication, presentation, and relationship-building skills.
- Demonstrated ability to manage multiple client accounts simultaneously.
- Working knowledge of eCommerce, social commerce, or TikTok Shop (strong plus).
- Highly organized with excellent follow-through and attention to detail.
- Confident in leading client calls and handling concerns or objections.
- Fluent in written and spoken English.
Nice to Have:
- Agency experience in social, performance marketing, or TikTok-driven environments.
- Familiarity with TikTok Shop, influencer marketing, or paid social.
- Experience supporting DTC or eCommerce brands.
- Ability to interpret performance metrics and translate them into insights.
What Success Looks Like:
- Clients feel supported, informed, and confident in Commerce Social’s execution.
- Strong retention and meaningful account growth.
- Clear, consistent communication between clients and internal teams.
- Proactive problem-solving, strategic recommendations, and visible client impact.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.