Healthcare Contact Centre Manager — Lead & Elevate Service

DSV - Global Transport and Logistics; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading logistics company in Sandton is seeking a Manager for their Healthcare Contact Centre. The role involves leading and motivating the team, managing operational goals, and handling escalations. Candidates must have extensive experience in contact centres, management, and a strong understanding of logistics systems. This position offers a dynamic work environment and opportunities for personal growth while contributing to the company's goals.

Qualifications

• Minimum 10 years working experience in a Contact Centre or similar external facing service team environment.
• Minimum 3 years experience in managing people.
• Thorough understanding of pharmaceutical warehouse management or logistics service systems.

Responsibilities

• Lead, motivate and direct resources within the Contact Centre.
• Reporting on Contact Centre activities and performance.
• Drive IT solutions for efficiency and service improvement.

Skills

Interpersonal skills

Communication skills (written & verbal)

Adaptability

Leadership

Education

Grade 12

Tools

Microsoft Office Suite

Job description

A leading logistics company in Sandton is seeking a Manager for their Healthcare Contact Centre. The role involves leading and motivating the team, managing operational goals, and handling escalations. Candidates must have extensive experience in contact centres, management, and a strong understanding of logistics systems. This position offers a dynamic work environment and opportunities for personal growth while contributing to the company's goals.