Bilingual Customer Service Consultant – Call Center

Hello Group; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services company in South Africa is seeking a dedicated Customer Service Consultant fluent in a foreign language to support its diverse customer base. The role requires managing inbound and outbound calls, handling inquiries, and ensuring customer satisfaction. Ideal candidates should possess excellent communication skills and be able to assist customers with their banking information. This position offers a vibrant company culture, exciting team events, and a supportive work environment.

Benefits

Onsite Barista

Exciting Team Events

Teambuilding Activities

A Culture That Feels Like Family

Top-Notch Office Space

Qualifications

• Must be able to communicate fluently in at least one foreign language.
• Experience in managing inbound and outbound calls.
• Ability to handle customer inquiries and capture detailed information.

Responsibilities

• Manage inbound and outbound calls.
• Handle customer inquiries and verify source-of-funds documents.
• Provide language-specific assistance where needed.

Skills

Fluent in a foreign language

Customer service skills

Communication skills

Job description

A financial services company in South Africa is seeking a dedicated Customer Service Consultant fluent in a foreign language to support its diverse customer base. The role requires managing inbound and outbound calls, handling inquiries, and ensuring customer satisfaction. Ideal candidates should possess excellent communication skills and be able to assist customers with their banking information. This position offers a vibrant company culture, exciting team events, and a supportive work environment.