Customer Service Consultant - Foreign Language–Specific

Hello Group; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services company in South Africa is seeking a dedicated Customer Service Consultant fluent in a foreign language to support its diverse customer base. The role requires managing inbound and outbound calls, handling inquiries, and ensuring customer satisfaction. Ideal candidates should possess excellent communication skills and be able to assist customers with their banking information. This position offers a vibrant company culture, exciting team events, and a supportive work environment.

Benefits

Onsite Barista

Exciting Team Events

Teambuilding Activities

A Culture That Feels Like Family

Top-Notch Office Space

Qualifications

• Must be able to communicate fluently in at least one foreign language.
• Experience in managing inbound and outbound calls.
• Ability to handle customer inquiries and capture detailed information.

Responsibilities

• Manage inbound and outbound calls.
• Handle customer inquiries and verify source-of-funds documents.
• Provide language-specific assistance where needed.

Skills

Fluent in a foreign language

Customer service skills

Communication skills

Job description

Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language (e.g., Hindi, Chichewa, Gujarati, Urdu, Portuguese, Swahili, Bengali, French, etc.) to support our diverse customer base.

The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language‑specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Hello Group i is a South African company with a bold mission: to create game‑changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low‑cost, easily accessible, and simple‑to‑use financial solutions, all powered by cutting‑edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top‑Notch Office Space – Where inspiration meets innovation.