Portuguese-Speaking Customer Support Specialist

Cigna; Kempton Park; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading healthcare provider in South Africa seeks a Customer Service Representative responsible for managing client communications and resolving inquiries about insurance policies and claims. The ideal candidate must possess strong communication skills in English and Portuguese, alongside a diploma or degree. Experience in customer service, particularly within a call center environment, is preferred. This role includes working varied shifts, emphasizing excellent organizational skills and the ability to multitask effectively.

Qualifications

• Proven ability to work independently and as part of a team.
• Knowledge of medical terminology is a plus.
• Ability to perform in a high volume, fast-paced call center environment.

Responsibilities

• Handle calls and emails, responding to inquiries regarding policy benefits and claims status.
• Research and respond to inquiries interpreting policy provisions.
• Independently handle customer grievances and complaints.

Skills

Excellent English written and oral communication skills

Portuguese written and oral skill

Exceptional organizational and time-management focus

1+ years of customer service experience

Intermediate proficiency in Microsoft Office Suite

Education

Diploma or bachelor’s degree

Job description

A leading healthcare provider in South Africa seeks a Customer Service Representative responsible for managing client communications and resolving inquiries about insurance policies and claims. The ideal candidate must possess strong communication skills in English and Portuguese, alongside a diploma or degree. Experience in customer service, particularly within a call center environment, is preferred. This role includes working varied shifts, emphasizing excellent organizational skills and the ability to multitask effectively.