Hybrid Customer Service Specialist – Key Accounts

-; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading energy company in Cape Town seeks a Customer Services Representative to manage daily customer service operations. Responsibilities include providing efficient service, resolving account issues, and enhancing customer satisfaction. Candidates should have matric and prefer experience in customer service environments. Skills in CRM tools and excellent communication abilities are essential. The role allows for hybrid working, promoting work-life balance while ensuring high-quality service delivery.

Qualifications

• Previous customer service experience in a call center or customer-facing environment preferred.
• Strong attention to detail with the ability to follow defined processes.
• Demonstrated team-oriented approach, reliability, and accountability.
• Ability to perform effectively in a fast-paced, pressurized environment.

Responsibilities

• Provide professional, friendly, and efficient customer service via phone and email.
• Act as an issue point for verbal and written customer enquiries.
• Proactively lead and resolve key account customer issues.
• Take ownership of called out customer complaints.

Skills

Customer needs understanding

Written communication

Verbal communication

Time management

Problem-solving

Proactive attitude

Education

Matric

Tools

SAP

Siebel

CRM tools

Microsoft Office

Job description

A leading energy company in Cape Town seeks a Customer Services Representative to manage daily customer service operations. Responsibilities include providing efficient service, resolving account issues, and enhancing customer satisfaction. Candidates should have matric and prefer experience in customer service environments. Skills in CRM tools and excellent communication abilities are essential. The role allows for hybrid working, promoting work-life balance while ensuring high-quality service delivery.